Find Isuzu Dealers in Orlando, Florida

The process of buying a new Isuzu car or truck can seem overwhelming if you don't know where to begin. Edmunds.com can get you started on the right track with a convenient directory of Isuzu car dealerships in and around Orlando, Florida. Compare online price quotes on the new or used car, truck, SUV, minivan, or wagon of your choice to locate the best deals. Edmunds.com makes it easy to find trusted Isuzu car dealers in Orlando, saving car buyers time and money on what will be an important purchase.

Brevard County
Orange County

Fountain Automall

8701 S Orange Blossom Trail
Orlando, FL 32809
(800) 515-1062

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Mastro Imports

4113 S Orlando Dr
Sanford, FL 32773
(866) 283-7033

1 Sales Review
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Plaza Isuzu

9007 US Hwy 441
Leesburg, FL 34788
(352) 787-7667

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Mike Erdman Isuzu

445 E Merritt Island Causeway
Merritt Island, FL 32952
(321) 453-2050

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Titusville Isuzu Car Dealers

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Orlando, FL Isuzu Car Consumer Discussions

Carmax Service Department Customer No-Service: by islander21 on Tue Feb 20 20:01:02 PST 2001; I don't mind waiting a couple of weeks for an appointment and it's not that the repairs were major. They just kept the car as a "matter of policy" while awaiting a part even though they had no idea when the darn thing would arrive, yet did no other work to the car in the meantime. Here's the deal: Problems: 1- My Trooper's Power Mode light was always on. 2- The silver/gray fender flare paint was splotched or chemically damaged ("looks like Armor All stains, it'll come off easy", the detailer said the day I took possession of my car.) 3- There was a fairly deep groove in the left disc brake rotor, too deep for a 10K mile vehicle, IMHO. I made an appointment to drop the Trooper off at Carmax (Hwy 436 in Orlando, Florida) by noon 2/7/01. A gentleman named Shawn (sp) who turned out to be the Service Manager took down my info. He also gave me a loaner 1996 Nissan 200SX with 115K miles, nice of them to do that, but too bad it died 5 days later after sporadically just shutting off on its own. I drove a Saturn loaner after that without problems. They took the car to a local Isuzu Dealer and it turns out the Power Mode switch needed replacing (warranty item), the dealer I had taken it to previously gave me some sad story about pressure washing messing up the sensor, therefore not under warranty. According to Shawn, the brakes were fine and there was no maintenance needed. I wonder if their inspection included removing the pads to check for foreign matter on them as the cause for the groove. He also tells me they did rotate and balance the tires to take care of a "noise" problem (?????) and that they would also have to "figure out" what to do with the damaged paint on the flares. Here's where Carmax Service drops the ball: They sent the car to a local Isuzu dealer for the power mode switch repair AND LEFT IT THERE WHILE THE PART GOT DELIVERED without knowing when the part would arrive. How do I know that? I called the dealer last Monday and THEY did not know when the part would arrive, let alone when they would be able to install it. Carmax, though, told me the car would be ready by last Wednesday, today is Tuesday of the FOLLOWING WEEK! Shawn insisted that it was sound business practice to complete all mechanical repairs before moving to the cosmetic ones. Good strategy, I told him. But in this case - since they had no idea when the part would arrive and since there is no damage being done to the transmission - just get the car back from the dealer, paint the flares and work on the brakes, if needed. THEN send the car back to install the part when it gets in. The man did not get it. Was I asking for too much or just being common-sensical? Until last Thursday he insisted that once the switch was replaced and he got the car back from the dealer he would complete the other work. I had to raise my voice and tell him to get the car back from the dealer and take care o the other issues. Yesterday I called Shawn again (his boss was not available) and asked him when would I get my Trooper back and he said they were STILL determining what to do about the flares/paint. That was it as far as I was concerned, they basically had had the car for almost two weeks and it was obvious that no one had addressed that issue. I told him I'd be there in a couple of hours to pick up the car, ready or not. No sooner had I hung up the phone I got a call back from Shawn saying the decision had been made to paint the flares. Duh. I wonder if it was common sense kicking in or mere coincidence that I mentioned bad Edmunds.com/ITOG website reviews coming regardless of the outcome. Here you have it Shawn: you are one dense individual. They call it customer service for a reason. I can smell some flames headed this way so let me just say I'm not exempt from fault here, this is what I did wrong: 1- I assumed that a great car buying experience at Carmax (kudos to Dana) would equate to an adequate Service Dept. experience. Horrid assumption in my case. 2- MOST IMPORTANTLY, I should have insisted that all cosmetic and mechanical repairs get done BEFORE I took delivery of the car. 3- I assumed that Shawn, as a Service Manger, had a clue. Managerially speaking he doesn't. He took the 'customer' out of Customer Service. I also escalated to his boss too late in the game. Update: I got a call from Carmax mid-day today announcing that my car was ready to go. I returned their loaner and picked up the Trooper. The flares look fine and the Power Mode switch works as advertised. I'll be inspecting the brakes this week-end along with installing the Rancho 9000s I ordered. Thanks to the folks at McNamara Isuzu for their help - they get my business from now on. Courtesy Isuzu in Longwood gave me the sad story about the switch sensor "probably" being damaged during an engine pressure washing thus not being covered under warranty. That's the same dealership where I had my departed Suzuki Sidekick serviced over the last 5 years. What a sham, er shame. Folks, this is mostly my fault, but to emphasize the point: whne buying a car make sure your dealer takes care of all the issues BEFORE you take delivery of your car and if not, have them put all repair orders in writing! Dang, this is a really long post. Shoot me now, please.

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