Alabama Isuzu Car Dealers

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AL Isuzu Car Consumer Discussions

Dealer Experience: by sbcooke on Mon Jun 09 07:13:08 PDT 2003; While getting my IMG replaced this week, I spent some time talking to my service manager. He was complaining about how bad Isuzu's support is...not for the customer but the dealer. He said that he is put in tough positions because of a slow parts distribution network, poor warranty pay-offs, etc. He has heard many stories from his rep regarding end of life...to re-vitalization. Makes you wonder.

re: 2000 problems: by sbcooke on Mon Apr 07 05:34:08 PDT 2003; There was a fuel line recall. You can read about it at iihs.org, it came out during crash testing. You should verify that your vehicle has had it done, and if not, get it taken care of. I don't think there were any major problems with the 2000 year. Be advised that these trucks burn some oil, just normal behavior, there is a clunk that is audible when coming to a stop light and the transmission shifts from 3/2 to L, and that these are trucks not cars and the drive as such. In regards to the transmission, yes a complete end to end replacement is probably more than I said, however, I cannot forsee such a major failure, so in my mind worst case is one of the components failing, so less than $2K, maybe more than $500?

re: extended warranty: by sbcooke on Fri Apr 04 10:54:06 PST 2003; I just checked out the 1999 warranty on a related Isuzu site. "is Extended to the first owner and all subsequent owners of the vehicle during the warranty period" is mentioned for all the warranties - 3 year bumper to bumper, 5 year (10 years for 2000s) limited powertrain, corrosion and emissions. I would call Isuzu to double check for 2000. I think I remember seeing the 10 year was only extended to the first owner and second got the 5 year on the powertrain? http://www.isuzu-suvs.com/images/99trooperwarranty.PDF However my opinion is that you should put that $1200 in a separate bank account and use it if you need repairs. If not, then you have that money to yourself. I doubt you will need a warranty repair for $1200? Let's say the tranny goes? $500? I guess engine failure would be a big one, but that might be caused by lack of oil or something dumb, and then not a warranty item. (I mention the oil thing because some of these trucks burn up to 1 qt./1000 miles - normal, but people who don't know, don't check and then voila - engine problem)

bndled with other brands...: by Boris2 on Mon Aug 26 10:33:04 PDT 2002; I guess you're right... the four dealers we got around here are sharing their property with Nissans, WVs, Saabs, Acuras etc.

recent dealer experience: by Boris2 on Fri Aug 23 09:54:33 PDT 2002; I posted it in Isuzu Rodeo discussion area and Mike suggested I post it here as well... Hope you like it :-) ----------------- Just wanted to share my recent experience with one of the Denver Isuzu dealer (actually that's one of the only 3 Isuzu dealers we have around here). I dropped off my Rodeo at around noon two days ago for an oil change and my outside mirror control unit wasn't working right: instead of being 8-way it become 7-way with upper right not working. I called them 20 min before they close to find out if they even got a chance to work on it and was told that the car is ready and they just forgot to call me back. The oil change was done, but the control unit was not fixed because "They were able to adjust it any way they wanted to." When I asked the service manager to get out of his office and try moving it in "south-east" direction he said that all the techs are gone and I can leave it if I wanted to for another day, but "they were able to adjust it any way they wanted to." I just gave up and asked them to lock the key inside so that I can pick it up later on. Next morning, I found a huge oil stain on the garage floor... Since the oil level was fine, I thought that they just forgot to take the rubber pan off before draining oil and there was some extra oil in it. However, when I was leaving work that day, I found another stain on the parking lot and took it back and left it overnight asking them to finish it up by noon. They, of course, never called me back and when I called them at around 1 p.m. the service manager said that the technician was gone for lunch and there is no way to find out the status. The technicians, apparently, have pretty long lunches over there, since he left me a message that the car is ready at almost 4 p.m. I called to find out what the problem was but couldn't get any straight answer. They way I understood it from his mumbling is that they either forgot to replace the gasket on the drain plug or used incorrect one. Since this is not the first problem I have with that dealer, I really starting to get a feeling that they just use my car to train their technicians for oil changes and this time, they had whole bunch of high school drop-outs to train :-) If anybody is in Denver area and want to find out which Isuzu dealer I strongly recommend to avoid, let me know :-)))

40 miles: by sbcooke on Thu Dec 13 07:17:34 PST 2001; Yikes...There is a dealer in Cinnaminson NJ, who is closer, I may check there first. If I have to drive 40 miles for service, do you think they will throw in a loaner hotel room for me?

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