Shottenkirk Chevrolet
Customer Reviews of Shottenkirk Chevrolet
Shottenkirk Chevrolet
byon 02/06/2024
Great overall experience. My salesman (C.J.) was knowledgeable, courteous, honest and an overall great person to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Shottenkirk Chevrolet
byon 02/06/2024
Great overall experience. My salesman (C.J.) was knowledgeable, courteous, honest and an overall great person to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Shottenkirk Chevrolet, Waukee IA
byon 09/28/2020
This was the greatest, and easiest experience I ever had. Tom, Justin, and Kris were wonderful in answering all of questions and concerns! I will be a forever customer of Shottenkirk and highly recommend them to anyone looking to purchase a car! I owe them a huge thank you as I am very grateful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dave Balke, salesman
byon 08/25/2020
Dave was excellent.. kept his word and got us in and out the day with picked up the Tahoe!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Team
byon 11/22/2017
I highly recommend Justin Kinard on your next car purchase. I spent nearly 3 hours there with my kids. They were very entertained by him! Great staff all around
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Awful
byon 01/27/2017
Our vehicle has been serviced by Shottenkirk multiple times, we liked the idea of a Chevy certified dealer working on our vehicle so we would know that everything was done correctly and up to Chevy standards. Unfortunately, that was not the experience we had. First and foremost, the communication received from Shottenkirk left much to be desired. We were initially told that our cars issues were the result of the wrong coolant being put into our car. When we explained to them that they are the only people who have had/put fluids into our car the story changed. Now we were being told that there was not enough coolant protectant in the car, causing the fluid to freeze. It was only when they realized that our car is under a rebuilt title that they switched their story back to the wrong fluids were put into the vehicle. Upon inspection of the bill from our vehicle Shottenkirk promises that they will inspect the coolant level, and reservoir to make sure there are no cracks or leaks and to ensure the proper amount of coolant is in the tank. Our vehicle was last inspected by Shottenkirk at the end of September and we were now having coolant issues at the end of December/early January. When asked if they check the coolant every time the car is in the shop, they responded they are supposed to. After we addressed this issues with Shottenkirk, we were initially told that due to communication issues they would assist with our bill. We were then informed that because they had given us an estimate of the price they were no longer willing to negotiate even though the price we paid was over $300 more than the estimated price. We were told that our experience will be used as a learning experience for Shottenkirk, so they can try not to have these issues in the future. I urge you to reconsider taking your vehicle to Shottenkirk before you also get stuck with a bill of $1300 so they can learn a lesson in customer service.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Great Experience
byon 01/22/2017
The whole process went smooth, Alex in sales listened to us and found the new car we were looking for with the 1st car he presented. Sales manager Ra Shaan, and finance manager Boomer were great to work with. I would recommend this dealer to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service, Highly Recommended!
byon 10/11/2016
After multiple nightmare dealings with other local dealers I didn't have high expectations when I arrived at Shottenkirk. I was absolutely blown away with the stellar service we received! Our salesman, Tom P., was extremely easy to work with, along with the other staff we worked with. We are looking forward to many years of business with Shottenkirk Chevy!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/19/2015
We bought a Chevy Traverse. Aaron Richards helped us. He was great!!!!! Colin helped us with the finances, and that was a good experience too. We would definitely recommend this dealership. Everyone was knowledgeable and got right to the point. We asked that they give us time to discuss and think about the purchase. They respected that, and they weren't pushy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 C7
byon 12/27/2014
One of the best sales personnel I have ever dealt with. Paul is quite an asset to the Shottenkirk dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Chevy review
byon 12/27/2014
My experience with Chris, my sales rep was great. He explained everything perfectly. I wasn't happy with the finance rep. First, he had me give him a check for $500 to hold the car. I asked him several times to not cash the check, as that amount would be with my total payment. And if he did cash it, to please let me know. He not only cashed the check, he failed to let me know it had been cashed. Also, I went through Costco and was to get a $400 gift card. The finance rep assured me everything was taken care of for the Costco rebate. After not hearing from Costco, I called them. They were given the wrong phone number to contact me and didn't have all the information they needed. Luckily I contacted them before the rebate deadline and should still get the rebate. I believe they are still waiting for verification from GM that I did purchase a GM during the time frame required.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very good, fast service
byon 12/19/2014
The man that help me was very helpful, I told him what was happening with the car and he knew what was the problem and was able to fix while I waited comfortable in the waiting area. I enjoy the tea.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super fast excellent service
byon 11/17/2014
This service was for a quick lub and tire rotation and is part of the benefits given me when I purchased a 2012 Impala from the dealership last year. The job was done quickly and the car was washed. Excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Surprising Customer Service
byon 11/07/2014
First,balthe staff I have delt with at this dealership seem to be very easy going and to talk with and that is A plus I my book. My service was delayed because of them being busy so they provided me with a loner until my problem was resolved. My original appointment was for 10AM. It was about to return thank pick my vehicle up shortly after 3PM.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last service with Shottenkirk
byon 10/25/2014
The service manager absolutely cares about our family needs in addition to making sure the vehicle is repaired on time. Awesome customer service and we appreciate working with him. Even if our vehicle needs repaired it takes the burden of being without it when working with the service department. 20 out if 10
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil change
byon 10/24/2014
oil change, did great job as usual and I like the free car wash. Very polite and professional staff that makes you feel like they apperciate your business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hassle free experience
byon 10/24/2014
They completed the recall work and other requested services timely, notified me the work was done and the shuttle picked me up and got me back to the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty
byon 10/24/2014
I had a piece of metal in my tire. They are under warranty, and a new tire had to be ordered. I returned the next day and it was fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt and Respectful Service
byon 10/01/2014
I am very pleased with the prompt attention I received and how quickly my oil change was completed. I found all members of your staff to be very helpful and each took time to explain things well to me. Recommendations were given for future preventative maintenance with respect given to how that impacts a budget. The service person was very helpful to prioritize the maintenance items for me so I could work them into my future budget throughout the year. How awesome to have the car completely cleaned after the oil change!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Johnny On the Spot
byon 09/30/2014
I drove in to get an oil change, the guys that greeted me were Johnny on the Spot and very courteous. They asked questions. Took my vehicle. Came to me with concerns regarding filters, the concerns addressed. I was out the door within 25 minutes with new filters, an oil change and my vehicle washed. :0)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Satisfied
byon 09/07/2014
I brought my car in at the last minute on the Friday morning before a holiday weekend because it had just started acting up. Matt made sure they worked it in and gave me a car to drive in the meantime. It was a smaller vehicle so less than ideal, but very convenient to have a vehicle ready without waiting around. They also found the time to fix all recalled items as well which I appreciated. Very friendly and efficient!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THANK YOU
byon 09/02/2014
We would like to thank all departments at SHOTTENKIRK WAUKEE CHEVY and especialy our sales rep (ED H) for the professionalism in the process of getting us into the new truck that we purchased. It was a quick easy unpressureed process. THANK YOU, STAFF at SHOTTENKIRK !! BILL and ESTHER MOSLEY
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments