Lithia Volkswagen of Des Moines Service Reviews - 145091610 Dealerships
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Lithia Volkswagen of Des Moines Service Reviews

  • 5200 Merle Hay Rd
  • Johnston, IA 50131 (map)
  • Chat with Dealer
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Service Rating:

Won't be back

Written by spoony on 04/14/11 10:52:03 AM PDT Go back to Service reviews
Recommend this dealer? No

(04/14/11 04:46 PM PDT)- I have been dealing with this dealership for nine years. During this time my family has purchased or leased eleven vehicles from this dealership and had "all" the maintenance for those eleven vehicles performed by them. It had always been a super place to do business when owned privately, formerly Jordan Motors. About three years ago it was purchased by Lithia Motors. A national rip off chain of new and used car dealerships across the country. The moment Lithia took over things started to go downhill. First, the expected disarray with new rules and ways of doing business etc. Then the service teams starting leaving and all the employees started to change in all departments. Then appointments were never kept or work done on time. My last experience, and I mean my "last" as I won't be back, my car was scheduled for a routine 45,000 mile service which was part of a pre-paid maintenance package. It basically was an oil change and fluid checks, I added tire rotation and balancing. I scheduled my appointment for a Monday morning two weeks in advance on their web page. My car wasn't done until Tuesday night. And when it was done, I had to call them; they never called me to say it was ready. So I'm sure the only reason I got it Tuesday is because I started calling. When I picked it up the service department had just closed and although all the staff were there, they all ignored me, after all they close at 5pm and this is 5:06pm. I was pointed to an empty cashiers desk were I waited for the cashier to show up. Some moments later she arrives ready to do her job and I pay for my rotation and balance. At no time did anyone apologize for having my car for two days, thank me for my business or ask me to come back. So.I won't. Lithia Audi/Volkswagen of Des Moines is a bunch of greedy [violative content deleted]. If you are considering going there for sales or service, don't you deserve better. Mike Spooner p.s. I emailed complaints to the General Manager who didn't respond. When I emailed him about not responding he replied he didn't think I was "asking for anything" so he ignored it. I emailed Lithia cooperate office and that was a waste of electricity, I never heard anything from them. Audi USA on the other hand were more than interested in why I wasn't going to be an Audi customer anymore, but they haven't produced any results to date. BMW here I come!

Original Review - I have been dealing with this dealership for nine years. During this time my family has purchased or leased eleven vehicles from this dealership and had “all” the maintenance for those eleven vehicles performed by them. It had always been a super place to do business when owned privately, formerly Jordan Motors. About three years ago it was purchased by Lithia Motors. A national rip off chain of new and used car dealerships across the country. The moment Lithia took over things started to go downhill. First, the expected disarray with new rules and ways of doing business etc. Then the service teams starting leaving and all the employees started to change in all departments. Then appointments were never kept or work done on time. My last experience, and I mean my “last” as I won’t be back, my car was scheduled for a routine 45,000 mile service which was part of a pre-paid maintenance package. It basically was an oil change and fluid checks, I added tire rotation and balancing. I scheduled my appointment for a Monday morning two weeks in advance on their web page. My car wasn’t done until Tuesday night. And when it was done, I had to call them; they never called me to say it was ready. So I’m sure the only reason I got it Tuesday is because I started calling. When I picked it up the service department had just closed and although all the staff were there, they all ignored me, after all they close at 5pm and this is 5:06pm. I was pointed to an empty cashiers desk were I waited for the cashier to show up. Some moments later she arrives ready for to do her job and I pay for my rotation and balance. At no time did anyone apologize for having my car for two days, thank me for my business or ask me to come back. So…I won’t. Lithia Audi/Volkswagen of Des Moines is a bunch of greedy [violative content deleted]. If you are considering going there for sales or service, don’t you deserve better. Mike Spooner p.s. I emailed complaints to the General Manager who didn’t respond. When I emailed him about not responding he replied he didn’t think I was “asking for anything” so he ignored it. I emailed Lithia cooperate office and that was a waste of electricity, I never heard anything from them. Audi USA on the other hand were more than interested in why I wasn’t going to be an Audi customer anymore, but they haven’t produced any results to date. BMW her I come!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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