Billion Auto Chevy Buick GMC Cadillac of Iowa City
Customer Reviews of Billion Auto Chevy Buick GMC Cadillac of Iowa City
Great Experience
byon 12/29/2022
The Salesman was extremely knowledgeable with no pressure selling. I called him the next day with question, and he called me back on his day off!!!! Great experience!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 01/22/2023
It’s alway a pleasure working with you guys. The customer service is awesome. Doesn’t matter the issue am having you guys provide a solution
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/29/2022
The Salesman was extremely knowledgeable with no pressure selling. I called him the next day with question, and he called me back on his day off!!!! Great experience!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Billion Chevrolet Service Center
byon 02/22/2019
I have generally had a good experience here, however the last two times I've sent my wife to this dealer with her SUV, we've had problems. First the Engine coolant and washer fluid were checked off as being full, they were not. The second time, she was told that her tires were too bad to rotate and that she should buy new tires right now. We took the SUV to a tire store and an auto repair shop and both said the tires and alignment were fine.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
GMC
byon 12/01/2018
Quick and easy. They were to the point and I did not feel like the were trying to mess with me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Ever
byon 09/26/2018
If I could give zero stars I would. We found the vehicle we wanted online. we live out of state so put our trust in our sales associate. We were told this vehicle was in perfect condition with no scratches or blemishes (it was used). The deal that was made was that we would get it delivered to our hometown and that they would be able to match the financing interest rate that my local bank could get me. After making a verbal agreement that we wanted to buy this vehicle and putting a $500 hold on the vehicle we were disregarded. it took 3 days for them to get back to me and tell me that no they could not match my banks interest rate and that the sales manager should have never said this to us. Along with that I was told multiple times I will get back to you today and never heard anything. After a week of asking when will my vehicle be delivered I finally was told that "they weren't comfortable making this deal." So they went back on what they had said and would not deliver it to me. Which now is a blessing in disguise. Iowa City Billion brought the vehicle up to Sioux Falls, which was half way for us so we went down to look at it and purchase it there. When we got there the vehicle had scratches on the exterior paint and multiple scrapes and tears in the plastic interior pieces. Thankfully the sales consultant at Sioux Falls was kind enough to help troubleshoot this as he felt horrible that this had happened. He was able to buff out some of the scratches as well as find of some other plastic pieces from a different vehicle that was on their lot. After we decided that we would purchase this vehicle I had to continue to call Billion in Iowa City to see when my title paperwork would be coming. I did not receive that until the last day my temporary license was valid. I also continued to reach out wondering why they had not paid off the remaining amount I had on my previous loan for the vehicle I traded in. it is now well over a month since we bought our vehicle and my loan for my trade is still not paid off. I found out yesterday that Billion sent it to the wrong address. We signed papers on my vehicle on 8/24/18, it is now 9/26/18 and they still have not paid my previous loan off. the funny thing is my vehicle I traded in is sitting on their lot for sale, but they don't have the title as its still in my name because they haven't paid the loan off. This experience has been a NIGHTMARE!!! NEVER AGAIN Billion!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Good Service
byon 01/01/2018
It is easy to schedule and it is fast service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Routine Service
byon 12/16/2017
This was my first time servicing my new Buick. The time and transaction during the services was done so smoothly and there was refreshments in the waiting area. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of 2017 trax
byon 09/04/2017
The team at this billion location are very professional they make you feel at ease during the entire purchase experience. Tyson and Derek are very good with customers they have exceptional customer service and very attentative to make sure you are happy. They go above and beyond so glad we chose this dealership to work with on our new car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service!
byon 08/27/2017
I was expecting to be there for 4 hours, but they were done in 1 1/2 hrs. In addition to what I brought the vehicle in for, they also took care of recalled items!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fabulous Friday
byon 07/19/2017
We started our search for a new car Friday, July 14. We had no plan to purchase a car that day, but we did just that. We thank our salesman, Hugo, for introducing us to a model that we were not shopping for but ultimately found ourselves purchasing without shopping any place else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks Eddie
byon 06/18/2017
Eddie Thomas was great to work with. I appreciate that he wasn't pushy and truly wanted to get me the truck that was the best fit for me. Will be back to do more business in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 06/15/2017
The salesperson was very helpful & listened carefully to what our needs or whishes were. He directed us to two choices immediately and we like both & purchased the second one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We felt at home at Billion
byon 06/10/2017
We had a great experience at Billion. Our salesman, Eddie Thomas, was very patient and took his time to help us determine what we really wanted, which was a Malibu. When we finally found the right one, we drove it and liked it right away. When a deal was offered, he allowed us to go home and think about it a bit. The next morning, I texted Eddie with a different figure, and it was accepted right away. During delivery, he took his time to make sure we were signed up for On-Star, helped me get the My Chevrolet app on my phone, and showed me how to use it, along with other features of the vehicle. That was almost two weeks ago, and we haven't been forgotten about. Eddie is always available by text for questions, and usually gets back to me right away. We have always been Ford people, but the kindness that we were shown at Billion won us over. Great job Eddie!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service! Great Deal!
byon 05/23/2017
My experience with Micheal D. and Jacob T. was truly exceptional. Product knowledge is very important to me as the technology is constantly changing the motor vehicle world. Jacob thoroughly explained every thing in great detail. As far as the purchase went there was no back and forth "game" it was fair, straight to the point and quick. I will be referring everyone I know to Mike and Jacob at Billion GMC!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
purchase of a 2015 GMC sierra SLT
byon 03/16/2017
Great experience! Started with the old "let's see how far we can make this salesman try to catch us" to "oh crap we are cornered" After talking to him we were actually glad he caught us. He (Guido) was very nice, laid back and did not push us to purchase anything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Deer hit
byon 03/04/2017
Repairs were done very fast and done exceptionally well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/07/2017
I have been very pleased with the work the service dept. They have fixed what needed done, told me before what was involved and price. What needed done now and what could wait.Answered questions for me to satisfaction. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Silverado 2500 HD
byon 12/05/2016
Had a great experience with the Billion staff: from Sales (Ty Lawson & Pepe) to the Finance team. This is our third vehicle from Billion (have leased and purchased). They are straight shooters that value and respect people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experence
byon 10/31/2016
I received a quote on 2 new tires, and they were a great value. Good service done ontime
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Never disappointed
byon 10/24/2016
Super happy with the service everything was taken care of that I needed to have done. They got my recall done and an oil change and tire rotation! I love working with Rob and Scott and Ben! I really like you can work with the same people EVERY time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 10/18/2016
I had service and oil changed. great service and was done on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
