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Charles Gabus Ford Service Reviews

  • 4545 Merle Hay Rd
  • Des Moines, IA 50310 (map)
  • Chat with Dealer
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Service Rating serviceexperience By RGrier on 06/25/14 08:05:20 AM PDT
Recommend this dealer? Yes

I called because I had a warning note on the computer that told me I needed service immediately, and as soon as I told Bob F, rep he took care of everything and got me right in on a Saturday, and had a rental car for me to use, and they had my car done in just a matter of hours, even though I did no...
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Service Rating Excellent Customer Service By DianeS01 on 06/21/14 11:00:23 AM PDT
Recommend this dealer? Yes

I have been a customer of Charles Gabus Ford for many years and have always received excellent customer service and the work on my vehicle is always done in a timely fashion.
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Dealer Response

Hey Diane, thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. We truly thank you ... Read more

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Service Rating June 20th By James555 on 06/21/14 10:20:33 AM PDT
Recommend this dealer? Yes

Mike did a great job of explaining all my options and suggested a couple of things I had forgotten. The courtesy shuttle is a big plus for your dealership.
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Dealer Response

James, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We're glad to hear that Mike was able to give you a positive experience. We are extremely happy that you left... Read more

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Service Rating Excellent service and friendly staff By linda128 on 01/19/14 12:51:20 PM PST
Recommend this dealer? Yes

They were able to get my car repaired in a timely manner and offered me a shuttle ride. While we were standing and waiting several people greeted us and asked if we had been helped. David M. was very helpful and when I was not able to pick my vehicle up that evening due to the weather assured me tha...
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Dealer Response

We appreciate your kind words, Linda. We are glad that we could get your car fixed up and back in good running order. We'll be sure to pass your thanks on to David. If there is anything more we can do please come back and see us again any time! We look forward... Read more

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