We are in the market for a new vehicle. Met with a sales guy and after making a decision we applied online for the car (Friday). Sales guy was suppose to call us back Monday & never did. We called him & went in to discuss a few options. Sales guy had to get another copy of my drivers license because he threw out the other copy, he also had to ask for my information a second time and he said "I must of threw it out because I don't know where it is" That certainly made me feel unimportant, a sales guy didn't even care enough to keep my information in a safe place.. Sales guy and finance guy were suppose to run our application and call us back Monday. After a week had passed, we still had not heard from them. When I called back to find out the status of the application, he said he has no information in a very rude sarcastic tone and said he can't do anything on a weekend (even though we applied the week before) Asked to be connected to finance he said they were busy. Asked for their voice mail and I was told to call the dealership back and ask for finance. (Now, we more than qualify with our income and had a nice down payment, so this had nothing to do with us not being properly prepared for the purchase of a vehicle, I think it had to do with us wanting a used car instead of a new car, since the commission is not as much of a profit for them) Called the dealership back and asked for a manager, explaining everything to him. Manager said he would get back to me that same day... 6 days later We still had not heard back and we decided to go to a different company. One that treats their customers like people, keeps their promises in regard to call backs. Because if the SALES department at LuJack treats their potential customers horrible, just imagine how bad their service department is. No Thank you!
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