Print | Edit this listing

Bob Brown Buick GMC Service Reviews

  • 1405 SE Oralabor Rd
  • Ankeny, IA 50021 (map)
  • Chat with Dealer
Sort By:
Service Rating One day of service that turns into three days and still not complete. By MeganKinSmith on 11/19/14 10:21:42 AM PST
Recommend this dealer? No

A one day appointment turned into three days. When I was called on day one I was told my DVD player was fine it was just on auxiliary mode. I then repeated what was wrong and what should be looked at to be fixed. They did get everything else done. On day three when I went to pick it up I noticed tha...
Read the full review

Service Rating Ankeny Resident By Laudick_5259 on 11/17/14 08:59:29 AM PST
Recommend this dealer? Yes

Great people (sales & service), competitive prices and recent facility upgrades make for a great facility (sales & service). Huge capital investment on behalf of the dealer to the community, the customer and General Motors.
Read the full review

Comments (1)
Service Rating Excellent Service Experience By David55WDM on 10/31/14 07:06:48 AM PDT
Recommend this dealer? Yes

Brad Ashby, Service Advisor, was a pleasure to work with and did an outstanding job at helping to make sure that I not only had a great service experience but also received additional benefits and discounts that I was not aware of. Brad is a great asset to the Bob Brown team and I look forward to w...
Read the full review

Dealer Response

Thank you for taking the time to leave us this terrific review! Brad is indeed a great asset to our team and we appreciate everything he does. We’re thrilled to learn that he did an outstanding job in assisting you during your visit. For all of our customers w... Read more

All Comments (1)
Service Rating Service Performed on Recalls By Bluejay14 on 10/29/14 07:45:35 PM PDT
Recommend this dealer? Yes

I brought my car in for recalls and the check in was a breeze, I also had the shuttle service so I could leave my car first in the am and be picked up after work. Everyone was friendly. Fast and efficient. Thank you all !!
Read the full review

Comments (1)
Service Rating unknown? By RonMathis_1989 on 10/29/14 06:35:19 PM PDT
Recommend this dealer? Yes

It took a bit longer than expected (approx. 45 min.) to attach a ring to my key but on the other hand, they did a good job of washing the car which I didn't expect.
Read the full review

Comments (1)
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411