Customer Reviews of Lexus of Merrillville
Come here for your Lexus!
byon 03/11/2024
Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. Overall, I was extremely impressed with their customer service. I would highly recommend this dealership to anyone in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Come here for your Lexus!
byon 03/11/2024
Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. Overall, I was extremely impressed with their customer service. I would highly recommend this dealership to anyone in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Service
byon 11/27/2023
Chris in the service dept. Always goes above and beyond to answer any questions about your vehicle and gives you all options to what works best for you and the technicians in back working with service from what I see make sure your car is 110% before giving it back to you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
James Tucker was awesome ! He was professional, courteous, knowledgeable.
byon 11/06/2023
Lexus of Merrillville is a well run Dealership. My purchase went off without a hitch ! My sales Associate, James Tucker, was awesome. He was professional, knowledgeable and extremely helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Nobody does it better!
byon 10/26/2023
One of the numerous advantages of owning a Lexus is the service that goes with it. They always make you feel special from a customer service standpoint and their techs are knowledgeable and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful experience. Never said that about a car buying experience before
byon 06/26/2023
Bob Navarro made the purchase of our new Lexus a happy and efficient experience. Car was delivered shiny new and gassed up. Whole experience at the dealership was white glove treatment. Highly recommended. Plus, I never spent so little time buying a car. From the first phone call to the wave goodbye, this was easy and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very pleased
byon 09/09/2022
I had taken both my car and my mothers in for service. Very friendly and professional. Chris was the gentleman I dealt with and he couldn’t have been nicer. I will absolutely be back next time the cars need service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 08/27/2022
Chris consistently cordial and professional. Service is excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They went beyound their expectations
byon 07/30/2022
Top notch service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 05/22/2022
Prompt, good price, clean car at the end of service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rims like new again!!
byon 05/18/2022
Excellent service with an extraordinary service team. Highly recommend Lexus of Merrillville. Never disappointed taking my car for service there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Family Owned Family First
byon 04/20/2022
My wife and I just picked up our 2022 Lexus RX 350 . We had a 1.25 hour ride home and it was amazing. These are crazy times getting cars nowadays and Lexus of Merrillville pulled through as promised. We only wanted the Eminent White Pearl with Parchment interior. We were told one was coming in with our options and color choices and guess what happened. We got a call saying the vehicle arrived. To say the least we were elated. We went over the options and then scheduled a pick up day and time. Our salesperson Johnathan Vargas is a very informed knowledgable salesperson who guided us through the sales process. Johnathon introduced us to his General Manager Pete Takas who thanked us for our business and welcomed us to his Lexus family. We had a great experience at this dealership so give them a try. You will leave smiling!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Prompt!
byon 08/16/2021
I noticed I may have had an oil leak and called the dealership on a Saturday afternoon and they scheduled me at 7am Monday. They promptly diagnosed my car and I was able to confirm the repairs from my cell phone while I was at work without having to make a call. I love the courteous service team, convenient communication and clean waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Getting it done!!
byon 04/14/2021
Excellent customer service from the time of scheduling appointment to exiting service department. Personnel take ownership in responsibilities. Very timely and much appreciated. Kudos to Edgar and entire Team Lexus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient
byon 02/25/2021
Quick and thorough
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Certified pre-owned sales
byon 07/29/2020
I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this experience has made me a little jaded. I have been looking at the same 2019 RX with 15300 miles since the beginning of June I was told that the vehicles cannot be sold pre-owned certified until a part which it needed was replaced and with C19 I had no problem waiting. Went back to the dealership 2 weeks ago vehicle still not on the lot a salesman came out gave me his card and said he would call once it was on the lot. He did call stated car was available and there was no room for negotiation the price is the price so I waited a few more weeks the car is still available and still be advertised with the same mileage and price. Today I went to see the car it was on the lot and available. Here is the kicker I am trading a 2017 vehicle with very low miles and even the dealership gave it an excellent grade per KBB, they came back at the lowest price which was fine I still have some wiggle room I was very close to saying yes. So I decide to take the 2019 RX out for a test drive and it doesn't have 15300 miles it has 20028 miles 25% more than advertised I thought I was given the wrong car. The salesman stated that someone has been driving the car than I asked how much are they taking off since it now has 5000 miles more and the answer was SAME Price no difference for an additional 5000 miles this makes no sense to me. I am sure if I brought the car I was trading with an additional 5K in miles the price would change from their original offer. In closing I have made more than 1 attempt to look at this car since the beginning of June at this point I am very disappointed with Lexus of Merrillville I am not sure why I was not called about it once it was repaired but I will see what happens over the next few days.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great service
byon 07/24/2020
Have never had an issue with service. Felt safe in this age of covid-19 with the environment at LOM. Even the car wash makes me happy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RX 350
byon 07/23/2020
Extremely helpful as helping determine which vehicle suited our needs. Very knowledgeable and low pressure sales tactics. Joe was great salesman and will refer him to anyone we can
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good salesmanship
byon 07/21/2020
Everything felt very fair. Did not feel like I was being led by the nose to something I didn't want to get into.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Always the Right Place to Go
byon 07/13/2020
Nice and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great and friendly service
byon 07/06/2020
How friendly all the workers were and ensured we got the car we was there for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 07/04/2020
The service Advisor help me and answered all my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
1 Comments