O'Brien Toyota

by Shelby Edsall on 01/26/2022

The sales reps at this location are very professional and helpful.

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by Tsf on 01/03/2022

Price. Responsive relaxed experience

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by Michael Raney on 12/30/2021

I have purchased from O’Brien Toyota for over 20 years. Really consistent service and, to my view, excellent ethical procedures. I was supported in decision making when needed; no pressure just good information. This purchase time, due to Covid considerations, my sales rep (Michael) really ‘went the distance’ to ensure safety precautions while also supporting my efforts to take necessary steps wisely. Really satisfied with entire process; knew I would love the RAV4 as well!! Thanks for good memories!

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by Eric C on 12/23/2021

With the chip shortage there was a wait to get the new car. Justin C. was great at answering questions and working through the unusual and long process. The whole process was very smooth and the wait was worth it in the end. I would recommend Justin and this dealer.

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by Eric Jorgensen on 07/17/2021

Sales rep was great at comparing various manufacturers v Toyota. I would recommend o brien.

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by Jay on 07/08/2021

Friendly and accomidating. Kept in contact with me with the whe process. Got to the dealership. In and out in about an hour. Could have had an issue with down payment but they worked it out. Painless transaction

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by My Rave 4 on 06/06/2021

I was very pleased with the service I received from Hal Parks. He was very helpful and patient with me.

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by Valerie J Stewart on 06/05/2021

Very clean/prestige service dept as well as the showroom. Was a little disappointed with the amount of debris that was on the floor of the stahl when I picked up my new car. Hal Parks was very professional, knowledgeable about the vehicle I purchased and was very patient with me.

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by CBDrane on 07/24/2019

Just finished the 40,000 mile maintenance at O’Brien Toyota. We purchased the car from O’Brien and all service has been done there. Our Avalon Hybrid has been extremely reliable with all service being scheduled maintenance. Only additional was a $25 software update to solve an issue related to radio that rebooted often. No problems with radio since then. Very happy with the professionalism of the service staff. Always polite and helpful.

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by Glyensminger on 07/14/2018

My first time buying a Toyota & these guys were the absolute best! The customer service was probably the best I've had anywhere in a long time. Nicholas Metzger restored my faith in car salesmen. No games or high pressure sales tactics & respected me as a car buyer not a 'woman car buyer'. I am a lifetime customer for sure! Thanks!

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by Mar5555 on 03/12/2018

Amazing service! I have been to Tom Wood Toyota and Lexus along with Beck Toyota. The Service manager Beck Toyota is useless! Tom Wood Lexus I cant find anyone in service after 4 :30 pm to pick up a car so I am done with them! Tom Wood Toyota is over priced and promises are not fulfilled. O’Brien is always kind ,informative and efficient! They explain all needed work and let you know what is needed now and what can wait. In one word I would say they are Honest! My highest praise! Thank You!

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by Moosch989 on 12/08/2016

Friendly, relaxed experience. Patrick did everything necessary to put me in the car I found online. Finance was extremely friendly, helpful, and did not push extras, just made us aware of them.Great car, great experience!

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by TBoudoin on 06/05/2016

We have bought our second toyota from Danielle Lovins at o'brien toyota with no problems at all. Danielle is very professional and thourogh with all information you may need and with things you may not think to ask about at the time. She is very patient with us and truley a pleasent genuine person.. Would recommend to anyone :)

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by ljw78183 on 06/04/2016

Fast & easy, what else can I say.

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by semch on 08/10/2015

I purchased a 2009 Toyota Camry Hybrid after seeing it advertised on Edmunds.com. After sending in a request for information, I was very promptly contacted by Danielle Lovins. She was polite, very quickly got me the information I requested (more complete info on the car, carfax report, etc.), plus some additional information that was very helpful. I talked to her on the phone and she quickly established herself as helpful and friendly but not pushy. When I decided to come in and see the car, she came in on her day off to meet me, negotiated in a straight forward, relaxed fashion, without any of the gimmicks commonly associated with car salesmen. When they were unable to give me what I'd hoped to to get from a trade in, she even gave me advice about how I could potentially get more money for it via other options. I don't know what else to say - I got a very nice car for a fair price, was treated with respect , and the whole process was enjoyable. Danielle and O'Brien Toyota are a class act!

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by 4historymom on 08/04/2015

Excellent experience. As a female buying a car alone, I especially appreciated the total absence of any condescending attitudes. I was treated with absolute respect and courtesy. I definitely recommend this dealership and my salesperson Jarrod.

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by parthibanr on 06/02/2015

I had an amazing experience in purchasing a new Toyota Highlander with O'Brien Toyota. Josh McDaniel was my sales rep and he did an amazing job in acquiring a vehicle of my preference and the price that i desired. Thanks O'brien Toyota for making my new vehicle purchase a memorable one.

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by Kaputchka on 03/16/2015

Jeff Dunn was an awesome salesperson. I just totaled my car and had 3 days to find a new one. Tried O'Brien first just to get an idea of what I wanted and price points - wasn't even planning on buying from them. Jeff never pressured me and showed me exactly what I asked for the entire process was very easy and enjoyable. Once I bought the car, Jeff showed me how to work everything in it and even set up my Bluetooth and favorite radio station for me. Would definitely recommend and/or use this dealership again.

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by Cathy46033 on 02/08/2015

I highly recommend O'Brien Toyota. The sales associate was very helpful and knowledgeable. The entire process went smoothly and I ended up with the exact car I wanted at a great price.

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by very_upset on 01/25/2015

I cannot recommend this dealership to anyone. I feel myself and my family are in danger due to malicious acts performed on my vehicle by their service department. I was given the run around for six weeks, left stranded twice, lied to and mislead. They did not honor there commitment of a safe, reliable product.

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by system2 on 01/13/2015

The sales agent went out of his way to ensure we got the vehicle we wanted along with the requested accessories. We were kept informed concerning everything involved with both the acquisition and installation of accessories. The sales agent also kept us informed concerning the Ziebart process along with the completion time. The sales agent came in on his day off to complete the necessary paper work. He was always courteous, never pushy and explained and answered our questions. In the Indianapolis are O'Brien is the best

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