Exactly as planned...Written by boilergonzo on 06/12/12 10:00:48 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Everything was very positive. No issues. The only minor detail I would grumble about is that buying a Genesis from a Hyundai dealership is not at the level of being in a Mercedes or Lexus dealership. But Hyundai made the decision to have the Genesis and Equus brands in the same venue as their entry level brands (not the dealership), which does negatively impact the general perception (again, not a reflection upon the Rohrman dealership, they were good). This IS, however, a reflection upon Hyundai's decision not to commit to a separate (and more upscale) sales channel (like Acura, Lexus, Infiniti, Cadillac, etc.). But the waiting area is perfectly fine, with wi-fi and drinks, the staff is polite and engaging, and the service team has been great for the oil changes. Overall, the dealership has met all expectations of mine. Hyundai put them in the difficult position of competing with dedicated luxury brands (which have dedicated luxury showrooms) using a non-luxury, entry-level dealership model. They did the best they possibly could, and I would certainly buy from them again! Good people, good transaction.
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