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Tom Naquin Nissan Service Reviews

  • 2500 W Lexington Ave
  • Elkhart, IN 46514 (map)
  • Chat with Dealer
Service Rating:

Poor Service - Body Shop

Written by akeithdavis on 04/05/13 07:37:50 AM PDT
Recommend this dealer? No

Purchased a 2011 Nissan Murano CrossCabriolet NEW in September 2012. The car had numerous problems with the paint, probably from sitting on the lot for several months and a few test drives. The car was dirty (Dust) inside and out. I imagine since it is a convertible the dealer left the top down a lot to showcase the car. WHen we purchased the car we were told that they would take care of the paint issues and clean the car. We have made at least a half dozen trip back to the dealer and they have yet to repair the car correctly. They have fixed to of approximately a dozen problem with the paint. They have twice now applied some kind of armor-all or other substance throughout the interior and this dries with a white film. We have repeatedly told them NOT to do this. The dealer people are rude and say they will take care of the car but they do not follow through and ensure the items are corrected. It is like a typical hand-off. I would never recommend Tom Naquin to anyone. In all of my car buying experiences this is the worst.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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