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Royal Volkswagen of Bloomington Service Reviews

  • 3333 E 3rd St
  • Bloomington, IN 47401 (map)
  • (855) 291-1725
  • Chat with Dealer
Service Rating:

Don't trust them

Written by das_junk on 07/25/12 09:21:00 AM PDT
Recommend this dealer? No

My 2010 Jetta TDI had work done and had to go to another dealer to fix the mess they caused. They didn't even list most of the parts they put on my car in the service order!. shields were not put back in place or missing bolts. They refused to take the car back to make it right. They don't call back when you ask them to, they don't keep you informed as to the status of the car. The dealer that got the car after Royal said wiring was wrong shorting out ECU signals, wiring brackets were missing and guards under the car had missing bolts and loose bolts. What a sorry shop.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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