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Andy Mohr Toyota Sales Reviews

  • 8941 E US Hwy 36
  • Avon, IN 46123 (map)
  • Chat with Dealer
Sales Rating:

Bait & Switch??????

Written by big_chuck on 11/2/11 6:11:16 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Vehicle was not available

We found a vehicle online (200 Camry). We contacted the internet sales dept. at the dealership. They told us it was ready and available for sale. As luck would have it, I was too busy to go down there immediately. SO I spoke with Rick and he told me to call him the next day before I drove 80 miles to buy the car. I called before setting out to see the vehicle (Cash in Hand). When I called RICK was nowhere to be found and could not be contacted (according to the receptionist). Therefore I asked for the Internet sales dept ( which Rick is the manager of). An enthusiastic lady picked up the phone and I told her Rick and I had been talking and that he had warned me to call before I drove 80 miles to see the vehicle. SO she checked and stated, It is right here in front of me. I asked if it was available and was told yes it was. SO i drove those 80 miles to get the newer car. When I arrived... I met Rick personally for the first time (Very nice man). Well apparently the car had sold early that afternoon.. and it was someone else's fault that I was not told this. Of course they had other ( not so good) deals they could make for my money. Then he proceeded to ask me why I did not talk to HIM before coming down and I told him the story... He said YES they told him I was coming. He wanted me to give him the name of the person who said it was unsold (I didn't remember it)- but they told him I was coming. There was only one female in Internet sales... but since I didn't know her name it couldn't be her whom I talked too. LOL First alternate; Another camry 1 yr newer with 30K more miles + $1000 With apparently no keys since NO ONE could find them. Then it was try to find me any piece of junk I might accept since I was upset that they just didn't tell me NO IT IS SOLD... and RICK WILL CONTACT YOU WITH OTHERS LIKE IT. Anyway; there were THREE of us in the vehicle trying to get the new vehicle, EVERY single one of us got the idea that this was a Bait & Switch.... the cheap car is gone "Want this one". What made it worse is that the car was still on the internet the next day, so my son contacted the internet sales via chat. The first person he talked to told him that they were waiting hoping that the person who wanted it would be able to get financing for the vehicle. As of this writing that very vehicle still shows up on Edmunds.com as in Andy Mohr's inventory for sale... It has been 2 days +. APPARENTLY they figured if I drove 80 miles with cash I would take whatever they offered.... but it had to be comparable and have keys and the price worthy of acknowledgement. DO NOT DRIVE MORE THAN 3 BLOCKS TO DEAL WITH THESE PEOPLE.... they will tell you the car is there, then make excuses why it is not there, even though it is in the lot.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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