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Tom Wood Honda Sales Reviews

  • 3551 N State Rd 9
  • Anderson, IN 46012 (map)
  • Chat with Dealer
Sales Rating:

TOM WOOD... YOU GOT ME

Written by 2186 on 10/16/09 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We called Tom Wood with our payoff and told the salesman what price we would pay. He said they could work with us so we drove 80 miles to Anderson. When doing the numbers in the dealership, they had a different payoff amount for our civic (trade-in). When I brought this to their attention, they said dealerships sometimes get lower payoff amounts. When I went to call my bank the salesman said he double checked the payoff. I asked what would happen if it wasn't the right amount and he said the dealership would "make it right." When we were doing the paperwork, I also brought the payoff difference to the finance manager's attention and he said he triple checked it and it was correct. When I told him that the salesman said if it was wrong they would make it right, he said "we absolutely will." Well, six weeks later, I get a call from the finance manager saying that they messed up the account numbers for my civic (after triple checking) and the payoff is more. The actual pay off for the trade it was exactly the same amount I told the salesman over the phone and the same amount I brought to the dealership. Ironic! Since I signed a form that on the back (in fine print) says I am liable for the difference I now have 10 days to pay. The salesman no longer works there; the finance manager now says he never said they would make it work. Funny how the sales manager can get the account number wrong THREE times. I am in the Military and used an online discount (price guarantee) offered by Tom Wood through our military bank. If they will do this to people serving our country, they absolutely will do this the general public. They got me. Don't let them get you. Get everything they say in writing - even if it is on a yellow sticky. Get a copy of everything they write down - everything. I could have gotten the same deal (now that I have to pay that difference) here in Indy - 4 miles away from my house. I believe the error in the trade in payoff may have been intentional to get me to purchase a new vehicle. That error got the new vehicle within $5.00 of my bottom line purchase price. Suspicious how that worked out, huh? Also, I must advise anyone doing business with Tom Wood Honda in Anderson to carefully check the VIN number on the sales contract. The dealership had my VIN number incorrect on the original sales contract so two days after the purchase I had to drive back to the dealership to get a new contract with the correct VIN number. For a car dealership to make two critical errors (incorrect pay off amount for trade in and incorrect VIN number for new vehicle) is a display of sloppy and questionable competency.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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Thank you for your comment. Your concerns were addressed and investigated immediately and it was found that your payoff amount we received from the lender was inaccurate and that they had mistakenly had the electronic wrong account number. Your lender however would do nothing to compensate this mistake. You agreed to remove your blog . We kept our part of the agreement and were able to negotiate with the Zag Representative on your behalf to waive the $299 program fee which reduced the balance owed to $874.05 to your lender. Balance due was paid on October 26, 2009. You did not uphold your part of the agreement. Tom Wood Honda was unable to reach you by phone which resulted in a letter sent on April 7 2010 to ask you to comply with your agreed terms. To show our support we do offer Military discounts which we presented you with that pricing thru USAA. With many 100 %completely satisfied customers through this USAA Car Buying Services, it shows Tom Wood Honda prides in our customer service. We regret that you feel any mistakes were made by Tom Wood Honda when it really comes down to your own bank mistake on the payoff quote being inaccurate. Tara F Customer Relations Manager Tom Wood Honda

  • By tomwoodhonda
  • on 12/05/2010
  • 11:16:46 PM PST

I originally wrote the review of Tom Wood "You Got Me" and I told Tom Wood I would edit the review after we came to an agrement. (Can't seem to figure that edit part out) They ended up paying $299.99 of what I owed for the difference of pay off for my Honda Civic. I still had to pay close to $900.00 out of my pocket for the rest. I will say that when I spoke to someone that seemed to be the "public affairs" person for the dealership it made me feel better. However, no one ever apologized for the mistake or admitted that it was a fault of the dealership that clearly it had to have been. For them to pay $299 was pretty much admitting it to me anyway. I did say that I would write that they did do something for the situation. Truth be told, I would not buy another car from this dealership. Almost everytime I drive that van I cringe and think about the experience...eight months later. Its a good thing my wife drives it more. Still to this day I would rather be driving my Civic than to have paid what I paid and have to have gone through what we did to get it. Oh, its convienent, but the experience has made me not want to EVER buy a new vehicle unless I pay cash money for one again. My advice is to drive to Indianapolis.

  • By 2186
  • on 12/05/2010
  • 11:20:30 PM PST
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