TOM WOOD... YOU GOT MEWritten by 2186 on 10/16/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
We called Tom Wood with our payoff and told the salesman what price we would pay. He said they could work with us so we drove 80 miles to Anderson. When doing the numbers in the dealership, they had a different payoff amount for our civic (trade-in). When I brought this to their attention, they said dealerships sometimes get lower payoff amounts. When I went to call my bank the salesman said he double checked the payoff. I asked what would happen if it wasn't the right amount and he said the dealership would "make it right." When we were doing the paperwork, I also brought the payoff difference to the finance manager's attention and he said he triple checked it and it was correct. When I told him that the salesman said if it was wrong they would make it right, he said "we absolutely will." Well, six weeks later, I get a call from the finance manager saying that they messed up the account numbers for my civic (after triple checking) and the payoff is more. The actual pay off for the trade it was exactly the same amount I told the salesman over the phone and the same amount I brought to the dealership. Ironic! Since I signed a form that on the back (in fine print) says I am liable for the difference I now have 10 days to pay. The salesman no longer works there; the finance manager now says he never said they would make it work. Funny how the sales manager can get the account number wrong THREE times. I am in the Military and used an online discount (price guarantee) offered by Tom Wood through our military bank. If they will do this to people serving our country, they absolutely will do this the general public. They got me. Don't let them get you. Get everything they say in writing - even if it is on a yellow sticky. Get a copy of everything they write down - everything. I could have gotten the same deal (now that I have to pay that difference) here in Indy - 4 miles away from my house. I believe the error in the trade in payoff may have been intentional to get me to purchase a new vehicle. That error got the new vehicle within $5.00 of my bottom line purchase price. Suspicious how that worked out, huh? Also, I must advise anyone doing business with Tom Wood Honda in Anderson to carefully check the VIN number on the sales contract. The dealership had my VIN number incorrect on the original sales contract so two days after the purchase I had to drive back to the dealership to get a new contract with the correct VIN number. For a car dealership to make two critical errors (incorrect pay off amount for trade in and incorrect VIN number for new vehicle) is a display of sloppy and questionable competency.