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O'Brien Toyota Scion of Urbana Service Reviews

  • 1110-1111 O Brien Dr
  • Urbana, IL 61802 (map)
  • Chat with Dealer
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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating The worst Service and worst associates By sharons1 on 10/06/11 06:26:44 PM PDT
Recommend this dealer? No

The very very .... worst customer relationship I have ever experienced..No proper communication..No proper response from them...Their one and only motive is MONEY MONEY MONEY.Not even a single employee their in Toyota Obrien -Urbana is responsible in their work.They just want to get rid of any issue...
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Service Rating The service at VW is the worst ever! By alexon on 01/18/11 01:39:02 PM PST
Recommend this dealer? No

We have a 2003 Jetta with a problematic catalytic converter. The problem has been diagnosed by two garages before we went to O’Brien. The front desk guy working at VW told me first that they need to confirm the problem before they can perform warranty service. In addition, I was told that if they d...
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Service Rating Happy Customers can leave reviews too!! By gkline on 01/08/11 10:33:50 AM PST
Recommend this dealer? Yes

I just bought a vehicle at O'Brien. I wanted to write this review because it was actually the service department that made me want to buy my car there. I felt that if this dealership treated me this good and I never bought a car there, what did I have to loose? I read the reviews online, like I alwa...
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Service Rating Loaner car not offered on warranty covered service. By jois2010 on 04/08/10 12:00:00 AM PDT
Recommend this dealer? No

I live in Chicago, IL. My family and I drove out of state for the weekend. After about 200 miles away from home, my Hyundai Santa Fe experienced problems so I had it towed to the nearest Hyundai dealer, O'Brien Hyundai in Urbana, IL. We left the Santa Fe there and rented a car to continue our tri...
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Comments (1)
Service Rating Horrible Service at VW By salt4 on 01/15/10 12:00:00 AM PST
Recommend this dealer? No

My husband and I both own VWs and have taken them in a total of four times to this dealership for service. Every time we have had a terrible experience. The service guy, Drew, is generally unfriendly and unhelpful. When my radiator began leaking on the highway, he asked me repeatedly what I h...
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