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Woodfield Lexus Sales Reviews

  • 350 E Golf Rd
  • Schaumburg, IL 60173 (map)
  • (877) 539-3732
  • Chat with Dealer
Sales Rating:

2013 RX 350

Written by MBLAND849 on 02/05/13 02:11:32 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My wife and I are very pleased by the professional courtesy and civility we received from Jacque F. and Terris C. We had bought our 2004 RX 330 from Mr. F. and it helped that he remembered uis. Mr. F. was patient and accommodating in explaining the diffrences between the two Models. In addition, he didn't try to over sell the new RX 350. My wife and I were also very impressed with Terris C., the Vehicle delivery specialist. We were very tired and the last costmers in the dealership. Yet, Mr. C. took his time to go over every feature in the 2013 RX 350. Given the significant differences between the 2004 RX 330 and the 2013 RX 350, Mr. C. made the commitment to address any future concern we might have. So, yesterday, Monday, Feb. 4, 2013, we took him up on his previous offer. We couldn't get the Garage door opener to work from within our 2013 RX 350. We called Mr. C. and he volunteered to come to our house and program the Garage door opener himself. We gladly accepted his offer and within 35 minutes he arrived at our home and fixed the programming within ten minutes. We are very pleased and grateful about Mr C. going out of his way to make us satisfied customers -- he saved us from a lot needless grief and hassel. Thus, our experience with Woodfield LEXUS was one of receiving good customer service


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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