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Patrick BMW Service Reviews

  • 700 E Golf Rd
  • Schaumburg, IL 60173 (map)
  • (877) 886-8504
  • Chat with Dealer
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Service Rating Horrible Customer Service/Repair experience By ozzi3 on 01/19/14 11:31:38 PM PST
Recommend this dealer? No

i bought my car with the sunroof cover broken off the motor was working properly but the cover needed to be reattached. was told i had to pay $6100 and the whole sunroof had to be replaced. the motor worked absolutely fine. then they tried to overcharge for some other repairs and had to fight with...
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Dealer Response

Hello, this is Steve Kahn, Customer Relations Manager with The Patrick Dealer Group, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you. Please email me your contact i... Read more

All Comments (1)
Service Rating Awesome as usual By dboard7 on 08/15/13 08:20:19 AM PDT
Recommend this dealer? Yes

Took my car in to be serviced and Zach and Blake were great getting my car in and taken care of. Every time I go in they have been great taking care of any issues that I have or even if I just go in to buy something they go out of their way to say hi and make me feel welcome. I already have recommen...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating 2012 Mini Cooper First Service Visit By ashlyr27 on 07/16/12 09:27:49 AM PDT
Recommend this dealer? Yes

This was such a difference from what the type of service I used to get from other dealerships. (Not BMW or Mini) Zack came right out to greet me and see why I was there, he was also the same service advisor I spoke to on the phone when I made my appointment. He was courteous and excellent at explain...
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Service Rating Great Service Dept!! By rvr_z4 on 07/09/12 09:40:10 AM PDT
Recommend this dealer? Yes

Brought my Z4 in for service and met Matt Page. He took great care of me and it was very easy. Beautiful store and the servive drive was even air conditioned which made it nice considering it was over 100 when I came in. I would highly reccommend their service dept!!!
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Service Rating Good people and good service By r34 on 04/01/11 08:21:54 PM PDT
Recommend this dealer? Yes

Most service people are friendly and helpful. They treated you as valuable customer even though you didn't pay a dime for the free service.
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