Edit this listing

Patrick BMW Service Reviews

  • 700 E Golf Rd
  • Schaumburg, IL 60173 (map)
  • (877) 886-8504
  • Chat with Dealer
Service Rating:

Service complaint

Written by tstoll on 06/29/09 12:00:00 AM PDT
Recommend this dealer? No

On June 19,2009 I serviced my 1997 BMW 318I at Patrick BMW, my service rep was Andy Maciuba,. I had a coupon for a oil change and a 20 point inspection. Unfortunately, the service was not performed the way it was advertised. I was told by the service rep. (Andy) that the car needed new rear shocks and rear mounts they were leaking oil and rusty mounts. On 08/04/2008 the car had new Bilsteins and new mounts installed. The car was stored for the winter indoors. and less than 3,000 miles on the shocks and mounts. I had the shocks and mounts re-checked at Arlington Performance Center, an visually inspected myself and found no leakage or rust on the mounts. In fact they looked brand new. I can not believe the car was inspected at all. I have purchased 2 autos from Patrick in the past but not recently and had my BMW serviced there numerous times but not anymore. I am very disappointed in the way they do business. I feel they tried to scam me and were deceitful with me. I will never buy or recommend anyone to Patrick BMW or motors again.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific