St Charles Chrysler Dodge Jeep Ram
Customer Reviews of St Charles Chrysler Dodge Jeep Ram
Horrible Service in Sales
byon 08/24/2020
I live over an hour away and I called this past Saturday for a vehicle I saw online. I spoke to the internet salesman and he stated that the car was available and that it was in the detail shop finishing up. He called the shop to assure I can drive the car when I arrive and confirmed with me that it was OK. So an appointment was made and I stated that I was already driving and should be there in less than an hr. When I arrived to the dealer, I was informed that the car was just sold. I wasted 2+ hours driving and felt insulted when they said it was sold. I was highly upset with the outcome of my trip. I can literally say that this is bad for business. I was lied too when I was told to make an appointment, which I did, and when I walked in my name was on their monitor for the appointment. What type of business is being ran? Integrity went out the window if they had any. I then felt that I was told that to get me in and then try and sell me another car , which I was not interested in. I knew what I wanted. And now I know to tell all my associates to never buy at this dealer. Lying to people will reveal the level of unprofessionalism you deliver. An honest and disappointed lost customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Terrible
byon 08/18/2020
They sat us in the salespersons booth for 20 minutes before the representative came to talk, then left again for another 25 minutes. When we stood up to leave, then 4 people asked why, they were gathering info, really? Finally “The Manger” said we have to wait, we walked out. (Still hadn’t talked about the Jeep) Then the manager asked us to return inside, for get it man, wasted a hour here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great seller, Highly recommended!!!
byon 03/03/2020
Had a fantastic experience purchasing my vehicle. Edmund showed great professionalism and knowledge. I would definitely recommend to my family and friends. Love my new Ram 1500!!! Thank you all for the great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buyer beware!
byon 02/17/2020
Buyer beware! This dealership and Josh the salesman are why people hate used car dealers. We went to St. Charles to look at a vehicle listed on Carfax.com and were met with high pressure sales tactics and a bunch of additional fees for features that were supposedly already included in the online list price, including the Certified Pre-Owned program. All these guys want to do is take advantage of the customer. And then Josh had the audacity to request a 5-star review. We would give him zero stars if we could.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Worst Dealership Ever
byon 04/11/2019
Salesmen are un- professional and lack basic communication skills. They say they will get you the information you ask for....but never do. They don't follow though and call back when promised. Manager is no better. I am taking my business to a competent reliable dealer. I read other reviews on their bait n switch tactics, and padding of the price and now I do not trust this place at all!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Dishonest -- phony pricing
byon 02/06/2019
Sad & Disgraceful Bait & Switch pricing on used vehicles. Advertised $7988 price .. sales guy: "Oh by the way, I just found out they added ($200) wheel locks and ($150) door guards. (Sound familiar??). On top of that they tried to toss on a $995 "Prep fee".. All B.S. Manager also tried to tell me that the Advertised price displayed online was the amount they PAID for the vehicle.. and they post them quickly with that price for marketing.. JOKE. Thought this bull crap went out last century. Don't walk,,,but RUN away ... FAST!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Dishonest
byon 12/31/2018
This dealership was very dishonest. They said the car was in great condition and had been checked over and serviced. Lie! The entire back portion of the entertainment system is completely broken. Guess that's why he showed us the front screen and said it all hooks together. Wrong. Also have paperwork stating they replaced tire sensors. Wrong again! Lights are on saying new ones are needed. Have contacted them and they simply respond, "that is a used car for you". What?! Seriously, absolutely horrible and dishonest people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Bought new Vehicle
byon 09/26/2018
Vehicles I I purchase a 2013 dodge from a very well like representative name Ohani Escobar . He was very not very polite and very kind . He work to get me and my wife a new used car. I recommend you going to the dealership seeing this individual . I give him an 10 outta a 10 just very very helpful. I dint believe they will let you down once you walk threw there door. Stop inn give they a shot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dishonest
byon 02/25/2018
Advertised pricing is a lie. They have an undisclosed addendum on each vehicle with dealer add one. Expect to pay or negotiate and additional 3000 to their advertised internet pricing. Sam and Manny are like Chicago Politicians....need I say more!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Disappointed
byon 02/23/2018
Have always bought Chevy but my wife wanted to look at a Jeep. Haley was pleasant and helpful in the beginning, but as more managers got involved in the deal, more promises got made and never followed up on or kept. Still waiting for a call from manager Sam for a month!! Just bought my new Equinox from McCue last night.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Deceptive Pricing practices
byon 12/16/2017
Called about a new Jeep they had listed on-line. Confirmed the price, asked about any extras, was told only other expense was a $172 dealer prep fee in addition to the normal sales tax and license fees. Went the next morning to buy the car and the price was jacked up $2500 for paint protection, wheel locks and door edge guards. Lets call it what it is - dealer mark-up. They charged $300 for the wheel locks, any MOPAR dealer will sell you those same locks for $50 - and still make a profit. Door edge guards were listed at $200. You can buy the same kit on-line for $15 and install them in under thirty minutes. The paint and interior protection package of $2000 are of dubious value, and the "undercoating" is actually bad for your vehicle as it can trap moisture. While sitting in the dealership, heard the guy next to me complain about the same add-ons. BEWARE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great experience
byon 08/18/2017
We worked with Pranav and he was very gracious about the whole experience. He was very open minded about our budget and worked to accommodate our needs. We got the car and they were more than willing to match and beat a competitor's price by a good margin.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Experience
byon 06/03/2017
Rigo helped make the car buying experience as easy as possible. He knew a lot about the car the we were looking at and when it came down to buying the car, he made sure we knew what we were buying. I highly recommend this dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't waste time. Will promise you everything
byon 05/23/2017
Spend hours and weeks Totally got run around with every aspect of choosing a car. After 4 hours took me to finance office and said my payment needed to go up $100 per month because credit score wasn't perfect. Of course person I dealt with over the phone had no intention of dealing in person, so it was mass confusion and whenever I questioned them, immediately got rude. I walked. Didn't need last year's leftover model anyway
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Diligence
byon 05/20/2017
Rigo helped me find the car I wanted, at a price and payment that fit my budget, even though my credit score was less than perfect. The whole process took just a couple hours, and I couldn't be happier with the vehicle I now drive considering the amount of down payment I had and the budget I was able to come up with. First time owning a new car and look forward to having it for a long time. Thanks Rigo.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rigo Moreno
byon 03/18/2017
We haven't yet reached a decision on a purchase, but Rigo was very helpful and if we buy, it will in large part be due to him. He wasn't pushy but he was very informative. What particularly impressed me was that if he didn't know the answer to one of our questions, he wouldn't fake it. He would consult with someone else to get an answer. I have not always had that experience with car salesmen in the past.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Best car buying experience
byon 03/04/2017
My husband and I had an all-around great experience here. Dave and Lenny made the car buying process a pleasant one for us, they were extremely professional and knowledgeable and helped us find the perfect fit for our family and budget. We will definitely be back for future purchases and would recommend anyone to ask for Dave or Lenny.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Extremely Poor Experience
byon 03/01/2017
Should be a zero star! Be careful when purchasing a vehicle here. Make sure you do you homework and know where your payments should be! While negotiating a deal found there to be $2300 added that was never disclosed. I guess I know why we were so far off!!!!!! The only bright spot was Haley B. She was a pleasure to deal with and very attentive. The problem is above her.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Experience!
byon 12/18/2016
We just purchased a Jeep Cherokee from Rob Capozziello and he was fantastic! He and everyone at the dealership made the whole experience easy. Rob took the time to help us find the right fit for our family and offered to show us as many cars as we needed. The Jeep dealership in Schaumburg made us feel pressured into what they wanted to sell and the experience left us dreading this purchase. Everyone at the St. Charles dealership made us feel comfortable and was willing to help or answer any questions we had. We left happy and satisfied. We will definitely be referring any friends or family to Rob.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
ripoffs
byon 07/04/2016
Rip offs. Dont trust them
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Shady
byon 07/03/2016
I would give them zero or negative stars if I could. Worst customer service I have ever received. My son was looking for a work van, as I live near the dealership I went to check it out for him. I got a written offer of 20k out the door. As this was a good price I called my son, who lives in the city. He drove out and the two of us returned within two hours. At which point they decided not to honor the written offer. Assuming our eagerness for the car would allow them to juice us for a couple thousand more. The sales manager was extremely rude, unprofessional, and pushy. We walked away, and found the car for the price at a more reputable dealership. I will never deal with this dealership again. They personify a shady car dealership. Buyer Beware!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
