Rock River Ford Service Reviews

224 N Alpine Rd
Rockford, IL 61107 (map)
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Services Rating:
1.9 (2 reviews) 2
Recommend: Yes (0) No (2)
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Service Rating This is a very dishonest dealership By sones on 6/18/11 12:58:26 PM PDT

Recommend this dealer? No

I recently took my 2003 F-350 in to have the A/C checked. I declined the quote of $1350.00 to have A/C repairs made. In order to get my truck back I had to pay $243.70 for the estimate. I was never told that there would be a charge for an estimate. The next day I purchased an A/C recharge kit for $...
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Service Rating Stay away from these guys they are bitter, unresponsive and disrespectful. By captainsj on 10/20/10 12:00:00 AM PDT

Recommend this dealer? No

Brought the car in for Bumper to Bumper service 2 months old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2,000 option. I did not buy the car at this dealer, but that is a whole other story. However f...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Stay away at all costs...They give you the run around for warranty repairs. By ralliart14 on 4/8/10 12:00:00 AM PDT

Recommend this dealer? No

Over the last year and a half, my Lancer Ralliart has been to the service center here at Rock River Ford 5 times now for the same problem...a squeaky rear end noise. Each time, they claim to have fixed the problem. As soon as I hop in the seat and leave the dealer, I can tell the problem is still ...
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