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Volkswagen of Orland Park Service Reviews

  • 8920 W 159th St
  • Orland Park, IL 60462 (map)
  • Chat with Dealer
Service Rating:

Poor service and no backing

Written by jimock on 09/13/11 09:52:55 PM PDT
Recommend this dealer? No

Took my daughter's Beetle in for over-heating, fix the water pump, timing belt and thermostat. Picked up car, on the way home that evening temp light came back on. Checked fluids and found reserve empty. Called next day, they said it could have been and air pocket if nothing is leaking, fill it and keep an eye on it as you drive it. The next day it completely over-heated, steam bellowing out, towed it in and they said it was engine damage due to over-heating (da!). The owner was very rude and wanted nothing to do with the possible over site. In litagation with BBB and States Att. The service department has had several of these complaints in past see reviews. The owner does not care about you once the sale is made, beware, other dealers want your business and will help, Joe Hoobyar (owner) will not! I do not want you to have to go through what I am, learn from my mistake, you have been warned. I was a good customer with them as they acknowledged until I became a problem, then did not want me anymore.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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