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Auffenberg Mazda Sales Reviews

  • 105 Auto Ct
  • O Fallon, IL 62269 (map)
  • (888) 739-5891
  • Chat with Dealer
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Sales Rating Like all dealers, hold them to what they promise Written by albert44 on 06/25/14 12:52:55 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

my son (21) was forced off the road and rolled his first mazda 6 about 2 months after he got it. great car!! air bags saved him. well, he wanted to get an identical car, got pre-approved and found one at auffenburg, ofallon on their website. same price as the first, etc. he was excited. we went ther...
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Sales Rating Worst Experience Ever! Written by Feedup on 05/06/14 09:36:49 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

If you enjoy being lied to and swindled this is the place to go and surely know that if you sign anything read all the small print! Also if they tell you anything be sure to get it into writing, all they are interested in is the sell, not you!
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Dealer Response

I’m not sure what happen but I'm very sorry to hear about your experience. I would love to help to try and fix the issue please give me a call at 618-624-2277 ext. 3111 so I can look into this for you. Sincerely, Tony Groves General Manager Auffenberg Mazda

All Comments (1)
Sales Rating Willing to deal Written by squareorbit on 06/22/13 04:41:24 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We bought a Mazda 3 Hatchback after 2 visits. The salesman was very straightforward and did not pressure us, We had in mind a value for our trade and a price for our new car. They worked with us to get fairly close on both.
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Sales Rating Customer Service Score - 0 Written by vollejm on 01/26/13 10:18:11 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My experience with Auffenberg Mazda was terrible. I like the vehicle that I purchased for my wife but the staff, specifically the sales managers, appear to have little genuine concern for customer service. If interpersonal intelligence (empathy) is not an inherent personality trait for an individual...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Pulled a bait and switch Written by edge26 on 03/21/11 09:56:05 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

They had agreed to a deal and certain monthly payments. They had us waiting for close to an hour while they cleaned the car and did the final financing papers. Then they told us they had made a mistake and the price per month would be $30 higher. I feel they were dishonest and has no intention of ho...
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