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Gerald Kia of Naperville Sales Reviews

  • 1210 E Ogden Ave
  • Naperville, IL 60563 (map)
  • (888) 275-1586
  • Visit dealer's website
  • Chat with Dealer
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Sales Rating Dealership review of purchase experience Written by fritz62 on 4/16/13 7:35:25 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Salesperson was friendly and knowledgeable - reason for purchase. Explained the details of the dealership sales process. Critical parts of it were out of his hands (trade in value and final numbers). This came off a little rough at this point, like old fashion high pressure tactics. These points cou...
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Dealer Response

We appreciate you taking the time to let us know about your experience. We work hard to get our customers the best deal they can possibly find, and your feedback will help us work towards being able to accomplish that. We are happy to hear you are happy with y... Read more

All Comments (1)
Sales Rating Avoid! Written by brandolin on 10/10/12 10:17:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

"I am in the market for a new lease vehicle but still have almost a month to go so I am only shopping around and only want to check out pricing and do a test drive at this time". This is what I told the salesman when I arrived at the dealership. Almost immediately I was already being pressured to dr...
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Dealer Response

It's truly unfortunate that we were not able to help you explore your options in a comfortable environment. On behalf of the entire staff, our sincerest apologies for your experience. Our staff strives to give customers adequate time to make the right decision... Read more

All Comments (1)
Sales Rating Ripoff Dealer!! Written by katie18 on 2/8/12 7:18:10 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

This is the second Kia Soul we have purchased from this dealership. The first, in May 2010, was a good experience. We made the decision to purchase a second one after the first was totalled in an accident. The entire process was a nightmare the second time around. We visited the dealership on more...
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Sales Rating this dealer does not need customers Written by badaboom on 6/18/11 4:03:36 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

i went to this dealer to look at a new suv, and have them appraise my trade. they refused to give me a trade price unless i bought a car. i spent my time and gas to go to this particular dealer, and i was insulted. obviously, they don;t want new customers that have a trade.
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