Bill Jacobs BMW Service Reviews
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Bill Jacobs BMW Service Reviews

  • 2495 Aurora Ave
  • Naperville, IL 60540 (map)
  • (866) 982-6816
  • Chat with Dealer

Service Reviews

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Service Rating The Service Department Sells Cars By RM_naperville on 07/14/16 06:39:43 AM PDT
Recommend this dealer? Yes

I brought my 5 Series in for service for a few mechanical issues. Deanna Decarlo was the service manager assigned to my appointment. She provided an excellent customer experience. She guided me through the technical issues and gave me an estimate for the repairs. I decided it was time to get a n...
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Service Rating Great service from start to finish! By Beracuda on 07/14/16 06:33:21 AM PDT
Recommend this dealer? Yes

I brought my 650i in for service with Deanna and had been treated professionally and courteously by the entire staff. My issues were explained and my loaner was ready. A new issue came up when I picked up the car but that too was taken care off to my satisfaction. Great service, great service adviso...
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Service Rating Super Great service at Bill Jacob BMW By paulboudreau on 05/02/16 06:21:06 PM PDT
Recommend this dealer? Yes

I moved here from Houston. I had the chance to use Houstons BMW dealership. Let me tell you..... worst service i have ever had from any car place... including used car lots. In contrast, Bill Jacobs BMW was completely opposite. The service here was beyond great. First let me say that i have a fairly...
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Service Rating Be careful. They may overcharge for the service. By jyl1 on 07/16/15 11:30:45 PM PDT
Recommend this dealer? Yes

I bought my BMW new in Jacob BMW. I felt the service was good till I had an emergency. I had warning light on to add engine oil, but I could open the hood. Bill Jacobs service rep told me it would be whole day work and take a least 2 hours to open the hood. He told me it would be $1600. I d...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great Service Advisors By bmwvolt on 04/25/13 02:42:16 PM PDT
Recommend this dealer? Yes

I am not sure about the negative feedbacks that I have read here but let me tell you about my experience. I have been a Bill Jacobs customer for years now and I have nothing but praise to my service advisor Don P. He has always addressed every single issue I had with the many BMW's that I have owne...
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Dealer Response

Thank you for taking the time to review our service department. We appreciate your loyalty and continued business! Drew Elizabeth Martino

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