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Bill Jacobs BMW Service Reviews

  • 2495 Aurora Ave
  • Naperville, IL 60540 (map)
  • (877) 666-6901
  • Chat with Dealer
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Service Rating Great Service Advisors By bmwvolt on 04/25/13 02:42:16 PM PDT
Recommend this dealer? Yes

I am not sure about the negative feedbacks that I have read here but let me tell you about my experience. I have been a Bill Jacobs customer for years now and I have nothing but praise to my service advisor Don P. He has always addressed every single issue I had with the many BMW's that I have owne...
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Dealer Response

Thank you for taking the time to review our service department. We appreciate your loyalty and continued business! Drew Elizabeth Martino

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Service Rating Bill Jacobs Deceptive BMW in Naperville Grant P. dishonest By billjacobsbmw on 02/20/13 03:10:43 AM PST
Recommend this dealer? No

After buying a BMW I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items lik...
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Service Rating Beware, do not trust the Advisors ! By whistle2012 on 01/07/13 02:17:31 PM PST
Recommend this dealer? No

Beware. After my wife came in for a check up at 85k miles, and after just coming off the extended warranty, the Advisor told us BMW recommends over $3,000 worth of maintenance repairs. We checked with BMW and ZERO of the items were recommended by BMW. They are more worried about their bonus' than yo...
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Dealer Response

I sincerely apologize in advance for not coming across this review sooner, but I would like to discuss this matter whenever it is convenient for you. Please feel free to reach out to me at (630)615-5745 so we can better understand the circumstances and work to... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Never again! By tabasco002 on 07/27/10 12:00:00 AM PDT
Recommend this dealer? No

Terrible service, repair took 1 week. Communication was poor; no one was available to take my calls. Had concerns with new associate providing poor information, manager was not helpful, in fact said I was naive if I felt I would get better service elsewhere. I was a lifetime BMW owner, but never aga...
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