Customer Reviews of South Oak Chrysler Dodge Jeep Ram
Great Service
byon 04/11/2024
This dealership was a perfect fit for me. I was towed in and taken care of immediately. We decided to come back and shop for a used vehicle. Our salesman Ron, listened to what I was looking for and was very knowledgeable on the vehicles that met those needs. Our purchase went without any problems and I’m looking forward to many years of driving my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 04/11/2024
This dealership was a perfect fit for me. I was towed in and taken care of immediately. We decided to come back and shop for a used vehicle. Our salesman Ron, listened to what I was looking for and was very knowledgeable on the vehicles that met those needs. Our purchase went without any problems and I’m looking forward to many years of driving my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst Service Ever!! DO NOT USE THESE PEOPLE !!
byon 03/29/2024
The service dept is trash. They are disorganized and staff constantly call in disrupting their ability to serve customers. They kept my car for nearly 2 weeks while I paid for Ubers to get to work and after 13 days had done ABSOLUTELY NOTHING. They didn’t even perform diagnostics on the car! They are rude and unapologetic for bad service. They should be out of business because there’s no way a thinking person would ever trust them twice. This was an expensive lesson learned. Call TINLEY Pk or Orland!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
You’ll feel like family
byon 01/24/2024
In a world when customer service went out the window Denny Guest certainly takes it to entirely opposite direction. My second time coming here and I can’t recommend it high enough. After the sale I’m in awe of how that truly care about you and your satisfaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Above and beyond
byon 12/01/2023
Thanks South Oak Jeep for taking care of my 2014 jeep Over a 135,000 miles and going thanks to my service team! Ryan Norwood your attention to detail is awesome thanks for the smooth in and out service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait and switch
byon 08/12/2023
BUYER BEWARE: Bait and Switch Tactics used by New Car Sales Manager Clarence McCloyd I visited South Oak Jeep Dodge Ram Chrysler on 08/06/2023. My intention was to inquire about purchasing a New 2023 Jeep GRAND CHEROKEE SUMMIT 4X4VIN: 1C4RJHEG0PC563499 STOCK: GC23027 . Which was advertised for $71,515 Unfortunately due to Clarence McCloyd the sales manager you all have lost my business for good. I presented an offer from your manufacturer $4,000 Bonus Cash - Program ID 40CPV8 This is an offer in which the dealership loses no money and is indemnified back to the full MSRP to be combined with the other rebates available. Clarence McCloyd decided to take the price that was listed on your site $71515 MSRP. He then informed me that he was marking up the price $4000 which would net in a price of $75515. I asked him to reconsider and he told me that he was “ALL IN” He would also deny me the an additional incentive/rebates for which a qualified for which expired on 09/05 advertised through the Jeep Brand. As a result of Clarence Mcloyd’s decision to raise the price from what is advertised on your website. I was falsely advertised to. This is the definition of bait and switch.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Awful place to do business with
byon 09/08/2022
They will raise the prices up on used vehicles between $3,000 and $5,000 This is an awful place for the community of Matteson Illinois. We need honest and fair dealerships in the south suburbs
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Five Star Review
byon 02/21/2021
This was a great experience. I worked with John, he was very helpful specially being a first time buyer! John made this a quick and easy process. Bobby was also a great help with finalizing my truck. These guys are awesome!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great exprience buying my new truck
byon 09/10/2020
I want to Thank William for all his help and knowledge of the truck i bought. William was great to deal with and was a nice person. Also had a great time dealing with Ryan he was VERY helpful. Thanks Guy's
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst Dealership
byon 07/29/2018
This dealership consistently tries to pass of "demo" vehicles as new cars. The van I looked at had almost 7,000 miles on it. It was dirty and had empty candy wrappers in the stow-n-go floor compartments. I was also told they could beat the price of a similar van with less miles at another dealership. They lied to get me in to look at their van but could not actually beat or match the other dealerships price. Horrible experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Love This Dealership
byon 05/02/2018
I love this Dealership. They are patient and explain everything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car Buying Experience
byon 05/02/2018
Jim Matt was patient and let express what I was looking for in a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Steve Austin was a pleasure to work with.
byon 12/07/2015
I hate buying new cars but South Oak Chrysler Dodge Jeep went very well. I was in a hurry and Steve got me in and out fast. So far my wife love her new Jeep.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buy your vehile here!
byon 06/19/2015
Everything about our experience was fantastic! Our salesman Dan was extremely helpful and patient with all of our test driving. Bought a great suv for an amazing deal. Would recommend South Oak to anyone looking for a pleasant car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales and Service
byon 06/12/2015
The staff at South Oak Dodge were friendly and very attentive to my needs and concerns. My salesperson Erin Garcia was fantastic. Mario and Nicole also deserve an honorable mention for their assistance when she was not available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 05/26/2015
Steve Austin was so friendly and helpful. I had my child with me and he helped entertain. Made the buying experience so much easier and smoother!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Responsive, Flexible, Easy to Work With
byon 05/13/2015
Initiated contact online, they had a listing on cars.com that was exactly what I was looking for (a used Subaru). Did a fine job of making things as easy as possible for me without being overbearing. Quite willing to accommodate a couple different requests I had, such as requesting a Carfax in addition to the Autocheck report the listing already had, and taking vehicle to the Subaru dealer for a pre-purchase inspection before final sale. Willing to do negotiate sale price some, felt it was very reasonable final price. Have had vehicle for 2 months now, very pleased. Robert Booth was very easy to work with, professional, and responsive, followed up several times after purchase to check and see if there was anything else they could do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Chrsler retiree looking for Outstanding Professional service
byon 04/19/2015
My purchasing experience at South Oak Chrysler Dodge jeep has been excellent! My salesperson Kendall was very professional , experienced, and courteous to me. The whole buying experience Was a pleasure and I will tell my friends, family, and fellow Chrysler Retirees to purchase from this dealership. The timing of the pickup was right on schedule, the entire sales staff were great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good and friendly!!
byon 02/28/2015
Purchased a new Dodge Journey. South Oak Dodge made the process easy and not so painful. I walked out with the card wanted for a good price!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Just purchased a first car from South Oak Dodge
byon 02/01/2015
Just purchased a new Challenger Hellcat from Al Kotarba at South Oak Dodge. Very easy and pleasant purchase and Al is a hoot. Denny Guest runs a top notch professional yet very friendly dealership. They lived up to everything they offered and more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First Time Customer
byon 11/11/2014
I recently purchased a vehicle from Marvin Richardson, and I am very pleased with my purchase! Mr. Richardson went above and beyond, and it was truly a blessing. I will recommend him and South Oak Dodge to anyone who needs someone to work on their behalf in getting them an affordable deal. Thanks Mr. Richardson and South Oak Dodge!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Repeat customer
byon 09/02/2014
Every time we buy a car at South Oak, we are treated wonderfully. Jim M. is the only person we deal with and he is fabulous. He knows every car inside and out and takes his time to go over EVERY detail. His knowledge of the electronics is outstanding and he has always stayed well past time to go home (God Bless his Wife!) to take his time and make sure we understand everything completely. He has always made sure we received the best deal possible and stays in touch AFTER you buy your new vehicle. My last 3 vehicles have been purchased there and we will be back again! Going there for us is like walking into a room full of friends. There are some sales staff that come and go and those I cannot comment on, but we always feel welcomed, not pressured into anything. We have recommended friends who have purchased their vehicles there and been completely satisfied as well. If you have an issue all you need to do is say something. They try their best to resolve it ASAP! Thanks South Oak Dodge!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
As a family owned and operated dealership, we take pride in treating all of our customers like our own family throughout the entire lifecycle of their vehicle. Our Sales, Service, and Parts teams are known throughout Chicagoland for their professionalism and dedication to YOU, our customers! At South Oak, YOU come first because we want to be the place where you send your friends and family!