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Napleton's River Oaks Honda Sales Reviews

Overall Rating:
2.0 stars
Reviewed by 
5 members
Sales Associate:
2.4 bars
Vehicle Inventory:
3.4 bars
Finance Department:
1.2 bars
Trade-In Process:
1.0 bars
Buying Process:
1.2 bars
DEALER INFORMATION:
Napleton's River Oaks Honda
17220 Torrance Ave
Lansing, IL 60438
(800) 796-9214
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HOURS:
Sunday
Closed
Monday
9:00 am- 9:00 pm
Tuesday
9:00 am- 9:00 pm
Wednesday
9:00 am- 9:00 pm
Thursday
9:00 am- 9:00 pm
Friday
9:00 am- 9:00 pm
Saturday
9:00 am- 6:00 pm

1-5 of 5 Reviews

Sales Rating:
1.8 stars
Sales Associate:
1 bars
Vehicle Inventory:
4 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
1 bars
LOOK OUT
by sorrysam on 03-30-09 (02:40PM)
Pros:
NOTHING
Cons:
EVERYTHING

I visited this dealer on a Sat. afternoon to look at a used truck and after several hours of b.s. and horrible sales tactics could not agree on a price at that time I left the dealer.  Twenty minutes later they called and agreed to accept my offer and wanted a deposit of $1,000.00 in which I agre...

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Sales Rating:
1.3 stars
Sales Associate:
1 bars
Vehicle Inventory:
2 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
1 bars
Great Place to buy that Bridge to No Where!
by EverydayJoe on 12-18-08 (05:27PM)
Pros:
Helpful and diligent in efforts to sell you a car
Cons:
diligence became deception triggered by inability or avoidance to provide hones answers

I purchased a vehicle from Napleton River Oaks Honda and I was very surprised at what I found.


It was like going back into time where the stories about "The Used Car Sales" came from.


These guys approach to was very fast talking, quick thinking, I'm gonna get your business at all cost behav...

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Sales Rating:
2.5 stars
Sales Associate:
3 bars
Vehicle Inventory:
3 bars
Finance Department:
2 bars
Trade-In Process:
N/A
Buying Process:
2 bars
Nightmare
by JUSTBAD on 12-04-08 (08:09AM)
Pros:
None
Cons:
Sales manager Daenen, female in service center

After deciding on the purchase of a "certified" CR-V from Honda River Oaks, we went through paperwork that took almost 2 hours in itself (4.5 hrs. in total). Finally driving off on a late Friday evening on the way home we heard a grinding noise in the back end. The following morning we had the en...

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Sales Rating:
1.8 stars
Sales Associate:
3 bars
Vehicle Inventory:
3 bars
Finance Department:
1 bars
Trade-In Process:
1 bars
Buying Process:
1 bars
Unethical Business Practices
by burd on 10-30-08 (11:00AM)
Pros:
Dawn & Reba
Cons:
Spent far too many HOURS there, kept adding hidden fees, havent given refund & it's been 3+ months

I had a similar experience to the one above.  I was quoted a low FINAL price over the phone, but went to sign the paperwork and there was an additional $1,200 on it.  I wasn't happy, but we negotiated it down to about $400 I think.  Then I went to sign again, and they'd added another $600 or so o...

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Sales Rating:
2.8 stars
Sales Associate:
4 bars
Vehicle Inventory:
5 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
1 bars
Swindled
by unhappy22 on 09-29-08 (08:23PM)
Pros:
None
Cons:
Unethical business practices

Let me start by saying that my salesman was very helpfull. But,,,,be very carefull and check your paperwork very closely if you buy from this dealership. The sticker price on my car was 17,580 including destination charges. After talking with Daniel(the Sales Manager) we first came to a 17,010 nu...

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