I found a 2009 RAV4 on their web site. I called and spoke with Wael and he was extremely helpful. I called him back twice more before driving down to see the car.I've read the other reviews and was a little worried about going down there, but I was pleasantly suprised. I ended up purchasing it the same day. I was absolutely impressed by the friendliness of everyone I spoke with. My salesman Wael was awesome, the sales manager was great, and the finance manger was fun to work with. I have never enjoyed buying a car this much. I usually find it to be a chore, especially being a single woman. I'd been shopping around for a couple of months and many salespeople have treated me like I'm an idiot, assuming I hadn't done my research or that I couldn't add. They were very upfront with their pricing, there was no high pressure sales. I walked in with the numbers I wanted, we talked and walked out with my car. I can honestly say that I will send everyone I know to Wael at Gurnee Hyundai. I know the other reviews on here are not positive, so I wonder if there's been a general change in management (I know the finance manager is new to the store). Seriously, I would send my kids there to buy a car if there were old enough to drive. The staff was so friendly, the process was so easy and my car is incredible. I LOVE GURNEE HYUDAI!