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Max Madsen Mitsubishi Service Reviews

  • 2424 Ogden Ave
  • Downers Grove, IL 60515 (map)
  • Chat with Dealer
Service Rating:

Charged me twice for the same problem Incomplete work ...causing more probl

Written by imagemaker1 on 04/25/12 09:10:35 AM PDT
Recommend this dealer? No

I totally agree after read review from lionessjacky...I had a very unpleasant experience with Max madsen service dept. My engine check light on..went to service dept. diagnose shows P0400 EGR system..service manager told me it will cost approximately $159 to fix the problem ..I said OK lets do it.. after drive out the dealer in less than 24 hours..check engine light on again..call Max madsen, they said the earliest appointment they can schedule me is next month...I than took my car to a different garage...paid $89 for engine diagnose..found same code P0400 EGR..finally got back to Max madsen the very next month, service manager John Hanson told me it can't be the same issue since we had fixed the problem...he asking for another $350 to fix the car...I than took car to a different Mitsubishi dealer....their diagnose is same P0400 EGR..I bring back to Max madsen ask them to fix the problem..they charged me $350.08 ...now I paid total of $509 for the same problem..and guess what? engine check light on again with same diagnose code after two days of their repair...and they refuse to refund my money.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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