Pauly Toyota Scion Service Reviews
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Pauly Toyota Scion Service Reviews

  • 1035 S IL Rte 31
  • Crystal Lake, IL 60014 (map)
  • (888) 557-5140
  • Chat with Dealer

Service Reviews

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Service Rating Fraudulent By Customer106 on 12/30/15 11:42:03 AM PST
Recommend this dealer? No

Earlier in the month I sent the service department a picture of a piece that fell off our car. They told me what it was and how much it would cost to replace and install. I brought the car in that day. Was called as I was headed home and was told they had order the part and would contact me when i...
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Service Rating Disappointed! 6 Weeks... $3k... Not fixed By johnh61 on 02/20/15 12:10:21 PM PST
Recommend this dealer? No

I always had good service experience in the past with Pauly. I have taken my Prius there for service and oil changes over the past several year. However the experience this time was very disappointing and far below satisfactory. Pauly had a difficult time diagnosing my brake failure (ABS & V...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service at Pauly By hdsale on 06/01/13 11:14:00 PM PDT
Recommend this dealer? Yes

No problems here with Pauly service. Dedicated service reps and technicians seem to honestly diagnose issues. I did not and have never observed bait and switch tactics here. Pauly has a nice waiting area with free coffee and snacks, free WiFi, a business waiting area with computers, and a kids waiti...
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Service Rating Pauly service department is horrible By ts104 on 09/16/12 07:23:58 AM PDT
Recommend this dealer? No

I have purchased several vehicles from Pauly Toyota in the last 5 years but in the last year or so there service department has become not much more than scam arrests. As I waited for my oil to be changed several times, in there very nice lounge, I noticed more and more them hitting on older custome...
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