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Brilliance Honda of Crystal Lake Sales Reviews

  • 680 W Terra Cotta Ave
  • Crystal Lake, IL 60014 (map)
  • Chat with Dealer
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Sales Rating Brilliantly Awful! Written by lauracharron on 12/01/13 04:43:43 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's). We brought our 2 leased cars in on Satu...
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Sales Rating Bad buying experience. Written by bob544 on 04/16/13 06:51:23 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

The salesmen act like mafia type guys, they are rude and they want you to buy a car right on the spot. The managers are even worst. Not a good place.
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Sales Rating Great experience overall, but they need to work on followup Written by VLM_Wauc on 01/11/13 11:01:33 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I would have given Brilliance Honda 5 stars for the actual car buying experience - upfront, fair, easy to deal with; but they fell far short of expectations when I had to e-mail several times looking for answers to questions arising after a thorough review of the paperwork I was sent home with. I wa...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Dealer didn't follow through with trade-in quote Written by davempg on 06/18/12 02:24:10 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

My girlfriend and I went to buy a new Fit from Brilliance Honda. We had her trade-in vehicle but discovered a mistake in the Carfax report that prevented the dealership from buying her existing car. Craig, one of the managers, quoted us a trad-in value of $5,500 if we could fix the Carfax mistake. W...
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Sales Rating The way to buy a new car! Written by bpfeiffer on 06/22/11 07:21:45 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

From start to finish it was a good experience. They had the car I wanted got a great price over the internet. Picked up the car the next day, was in and out in an hour. That's the way to buy a car.
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