The sales person Ron Saunoris is an Awesome Salesperson, he answered all questions that we had and he had very good information about the car. He explained all paperwork and the owner's manual, he went above and beyond the call of duty.
The salesman was very helpful and supportive. He gave us a great deal of time and did not push. If he did not have an answer he went and searched it out or pulled up info on the computer.
We did a test drive. He guided us and made sure all our questions were announced and answered.
We had a major problem with our 2001 Dodge Durango's 4WD and brakes. Although we didn't buy the vehice at Napleton, a friend had recommended that we take our car there. The problem was extensive, but their service manager Sarah kept us professionally informed and gave us an accurate time and co...
I have had a number of bad experiences with Dealership Service departments but Napleton's is by far the worst. I don't even know if I can describe all the problems in the space provided. On Monday 8/8/08 we had our van towed after hours in with what turned out to be an axle problem. The next day ...
