Auffenberg Ford Sales Reviews Dealerships
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Auffenberg Ford Sales Reviews

  • 901 S Illinois St
  • Belleville, IL 62220 (map)
  • (888) 798-2997
  • Chat with Dealer
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Sales Reviews

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Sales Rating New Customer turned Forever Customer Written by khilkey on 01/31/15 08:38:43 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I randomly stopped into Auffenberg Ford in Belleville and left with a beautiful new vehicle. I was very nervous at first but thanks to Jake Cates, my new favorite salesman, that was quickly put to ease. I have never met such a laid back salesperson. He made sure that I was no less than 110% satisfie...
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Sales Rating Love my new car Written by mcates1 on 01/05/15 09:34:29 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Excellent service, great prices.
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Sales Rating Horrible Customer Service Written by 8163776507 on 12/09/14 07:38:35 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I have never written a bad review about anyone or any place but I just have to say the lack of communication between your staff is horrible. I think what is even worse is the follow through. I was expecting to get a call back never did. My bank tried to talk with someone regarding the purchase agree...
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Dealer Response

Hi Gilberto, We are truly sorry that you had an unpleasant experience with usówe assure you it was never our intention to give you the run around. As to what exactly happened we donít know yet, that is why we have been trying to reach you and have left you se... Read more

All Comments (1)
Sales Rating Shaun Stinnett and Matt Townsend AWSEOME! Written by Sony2008 on 11/13/14 01:30:48 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I called Matt Townsend at about 12:30 pm and was test driving a car by 1:30 pm. I was nervous about keeping the payments within my budget and he worked with me to get it. Then I saw Shaun Stinnett, the finance guru, was able to work with the different finance companies and was able to get my payment...
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Sales Rating Mike Bishop is an Excellent salesman Written by Maggyw1962 on 10/08/14 01:32:20 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently went to Auffenberg in Belleville after I was involved in a car accident that totaled my car. I did not know about gap insurance at the time so I had a nice balance left to pay after insurance paid their part on the loan so I was upset to say the least. Mike Bishop was my salesman and I h...
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