Quick note to thank Jay Davis for his service while I was looking to purchase a vehicle for my Mother. His patience and generosity with his time while I made a decision was commendable. It was quite a surprise to have such a pleasant experience at a car dealership as they have long lived with the stereotype of pressuring and annoying salespeople. Although I did not purchase the Buick car at this time, it was NOT because we choose another vehicle. Should I return to the market for a new vehicle, Marquardt Buick will be the first dealership I go to; Jay added value to this experience for me and his mature professional demeanor will get me to come back when the time is better. His customer satisfaction techniques included managing up both the owner of the dealership and the sales manager; also Jay's quick responses to my voice mails were helpful to me during this experience. Thank you again for the nice experience - keep up the great work and your customer satisfaction ratings will be envied by other local dealerships. Thank you.
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