not so satisfiedWritten by vinnic on 09/20/13 03:18:44 PM PDT Go back to Service reviews
Recommend this dealer? No
My Dodge Journey is a 2010 with just over 30,000 miles on it, which I bought brand new. About 2 months ago, my husband was parking and engaged the Emergency brake, which snapped, so the car was stuck in brake mode. I called the dealership who gave me a phone number for Chrysler. I called them, told them the situation, and they sent out roadside assistance to tow my car. In the meantime, my husband was able to get the brake un-stuck, so the car was driveable again. I then called back to the dealership to make an appointment to get the Emergency brake repaired. They were a week out on appointments, but assured me that it wouldn't hurt my vehicle to drive it that way. So when I go for my appointment, I find out that my rear brakes are down to little to no pads. At 30,000 miles, this seems quite early, so I ask my service advisor if this could be due the the Emergency brake, and she tells me no. She explains that these are 2 separate systems. The cable to fix my Emergency brake had to be ordered, so I drove my car for a couple more days till they fixed that, because again, I was reassured that it was safe. After my second appointment, my Emergency brake is replaced. I then take my car to my mechanic to replace the rear brakes because of the big difference in cost. I explained to him the situation with the Emergency brake, and he says that my rear brakes being worn down, have everything to do with driving the car while the Emergency brake was broken the way it was. He told me there's no reason why I should need to replace brakes after 30,000 miles, where the service advisor told me that with the Journeys and Caravans, I can expect to do brakes every 30,000 miles. My mechanic also advised me that my front brakes will wear before the rears, and my front brakes looked almost brand new. I feel that the service advisor was dishonest, and knew that they should've paid for my rear brakes to be replaced, as my car is still under warranty. If my Emergency brake wouldn't have snapped, I wouldn't have had to replace my rear brakes. After being told that it was okay to drive it that way, I think they should have replaced my rear brakes at no cost. Before this, I went there for every oil change and tire rotation for almost 3 years. I will never go to that dealership again. I feel cheated, and can't stand dishonest people. I will say that the 2 men that drive the shuttle are fantastic!!