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Re: Horrible... new car became used title in Sacramento Hyundai, CA [backy]
by flywin1 on Sat Aug 15 08:49:26 PDT 2009
Thanks so much for your advice. I did email the owner of the dealership couple times, but no response. Now I see the light in the dark.
Re: Horrible... new car became used title in Sacramento Hyundai, CA [flywin1]
by backy on Fri Aug 14 16:12:34 PDT 2009
I think you do need to talk to a lawyer. This sounds like material misrepresentation on the part of the dealer. The trick will be to prove it, via documentation, and testimony from others. First, you might try taking your complaint to the owner of the dealership to see if he/she will do the right thing. If not, you might contact your local TV stations. Some of them love to run this kind of "consumer" report on their local news, and might even have one of their investigative reporters pay the dealership a visit. A long shot, but businesses hate negative publicity like that, and maybe even the threat of it would cause a change of heart by the dealership. The other really bad thing about this is, if in fact the car really is used, it has only the remainder of the 5-year, 60k mile bumper-to-bumper warranty left--and not the 10-year, 100k mile powertrain warranty (so powertrain is covered only under the remainder of the 5-year warranty). It wouldn't hurt to talk with Hyundai Customer Support about this also.
Horrible... new car became used title in Sacramento Hyundai, CA
by flywin1 on Fri Aug 14 11:59:10 PDT 2009
On August 9, 2009 I purchased a 2009 Sonata GLS PZEV from Sacramento Hyundai in Sacramento, CA. The vehicle was described by the salesman and sales manager as a NEW vehicle that was used as demo and has 5000+miles. However, I found out this is not correct. The vehicle has a USED titled. It is definitely not what we were told from the beginning of the deal. The dealer and the sales manager cheated us. First, the vehicle was deceptively marketed as new when it was not. The car was placed in the area where the new cars were and not where the used car section was. The car price tag on the window also appeared similar to those of other new vehicles. Second, the dealer misrepresented the vehicle history. The salesman and the sale manager told us the vehicle is new, not a used car. The salesman told us that the mileages ran from the road test by the manager. The manager even told us that it was his car. He test drove it. When we asked to see the user manual and the spare key, they told us the customer service had closed and we could come back to get it the following day. However, when we went back the next day, we had been told the vehicle was transferred from another dealership and the manual and keys were still there. They asked us to come back again. From that point, we realized the vehicle was from the other dealership and the sales manager hid the vehicle history. Third complaint is the auto dealer financing scam. When we went back to question the dealership about the used car title, the sales manager again stated that the car is new. That is why we can get the 60 months, 0% interest rate + $1500 bonus cash. That incentive is for new 2009 vehicles only. One more time, he tried to make us to believe the demo car is new. Forth complaint is that we lost the chance to purchase a two-day sales contract cancellation option because we thought the vehicle is new after the salesman and the sales manager told the vehicle is new numerous times. Therefore, we didn't ask to ge the cancellation option that we are entitled to under California's Buyer's Bill of Rights. We are really upset with the purchase of the car and feel that there were deceptive practices used. We would not have purchased this car if we knew it was used and would not have paid new car pricing for a used car, total $22,500. We definitely don't recommend this dealer. If you have any legal advice or comments, I really appreciate it.
Re: Horrible... new car became used title in Sacramento Hyundai, CA [flywin1]
by james1982 on Thu Aug 20 18:21:31 PDT 2009
flywin1: I'm sure some of the laws governing this somewhat-shady practice varies by state. To my knowledge, a car can always be considered "new" as long as it has never been titled. However, a dealer MUST always honestly and openly disclose all mileage. It completely sucks that this happened to you. The only advice I could offer is for you to contact your local Better Business Bureau. They probably won't be able to help you directly, but I'm sure they can provide some resources for you to consider. Contacting them would be a great first step. As for your question about demo cars: I talked to my friend again today about your post (my friend who I mentioned in my previous post who used to be a salesman at a local Ford dealership) and he said that, in Virginia, demos can be sold as "new" as long as there has not been any major damage or repairs on the car. "Major repairs" only include those where a claim was filed with the dealer's insurance company. If it was just a minor repair, the dealer probably had his own shop fix it, and no one would ever know anyway. I hope some of that information helps. Please keep posting and let us know what happens.
Re: Horrible... new car became used title in Sacramento Hyundai, CA [flywin
by david2u on Thu Aug 20 16:43:25 PDT 2009
Just run a carfax on it. It will tell you when the car was originally titled, where and when it was "resold".
Re: Horrible... new car became used title in Sacramento Hyundai, CA [james1982]
by flywin1 on Thu Aug 20 15:27:26 PDT 2009
Hi james1982, if the demo car is techinically "new" because it has never been titled, then what do the dealer write on the purchasing contract? New or Used?

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