Find Honda Dealers in Sand Springs, Oklahoma

We were in the same situation but found a deal on a 2006 CR-V 2WD EX in Sahara Sand Metallic on Friday. $20,545 plus tag and tax and the dealer threw in a set of side steps to seal the deal. Also got $400 more than blue book for our trade. The dealer was hungry and we felt like we did OK.

OK, now I'm pissed.... I went to pick up my "new" CR-V on Monday night. The minute we walked out of the door to do the inspection, it was obvious that Lia Honda replaced the defective paint cr-v with one that was scratched!! Of course, it was spotlessly clean this time so that we could identify the scratches. I'm not talking polish swirls, but the bumper had a 3 inch gouge and several fine straight scratches down the sides (almost like it was polished with a piece of fine sand paper. We immediately declined delivery. The sales manager was just plain rude to us and told us that they couldn't deliver a new cr-v to us at the price we agreed upon and would refund our money. He wouldn't even discuss other options (like a different color on the lot). My husband and I are flabbergasted, and ask to see the general manager, who wasn't in. The next day all the general manager had to say was come pick up your refund. There was no discussion or explanation. Basically, the sales manager had indicated that there was no way that we would get to choose the vehicle we wanted to buy for that price. Apparently the problem was because they had to install a dvd player on the car. What gets me is that the dealership wouldn't allow me to choose the vehicle BEFORE installing the dvd player, they chose the vehicle, and my guess is that they picked ones with known problems (the 2nd vehicle scratches were painfully obvious within seconds!). The reason for the dealerships decision? My guess is low profit margin. I didn't pay enough for them to consider me a customer who deserves to get a "new" flaw free vehicle. Plus, the "FREE DVD Player with any CR-V purchase" apparently meant "DVD player price is negotiable if you negotiate a car price before talking about the FREE DVD player". Also, I found the "$1495 value" dvd player online for $500, so I know that, while their profit wasn't a windfall from us, we certainly weren't denying them a profit. I really don' t know because I wasn't afforded a decent explanation from the dealership. Another dealership told us that there was a factory dealer incentive during April (when we signed the agreement) that ended on May 1 (we were to pick up the 2nd vehicle on May 3) which might have given Lia Honda more of an attitude towards us, as they got credit for the sale in April and earned their incentive, but didn't see any value in given us an acceptable vehicle now that it wasn't April anymore. American Honda didn't have much to say either, although they were apologetic that Lia Honda had provided me such bad customer service, but that they couldn't make a dealership honor the contract. And all this from a dealership that I had bought 2 previous Hondas from!! Needless to say, my opinion is that, with so many choices out there, avoid Lia Honda in Albany New York like the plague. They lie, cheat, and try to take advantage of people who just want to buy a NEW car at a fair AGREED upon price. Customer service is dependent upon the price you pay. I'm chalking this up to a really good lesson learned--CAVEAT EMPTOR!! Don't trust any car dealer to be honest, even if you have bought from them before. Inspect your new car thoroughly BEFORE signing any paperwork, and don't take delivery if there is anything even minor wrong with it. Make sure you choose the exact vehicle you wish to purchase (NOTE the VIN number on the dealer paperwork!) I am still looking for a new cr-v, but I have to admit that my excitement over the new car buying experience has been severely tainted, as well as my opinion about Honda customer service in general. I'm just happy that I was able to get out of the deal. I guess that's a really good thing. Thanks for listening!! gr8smile

OK. Just purchased a EX in Sahara Sand from a local dealer. Out the door price (vehicle + tax, tag, title, document fee) was $23,227.00. My husband did want to purchase Honda Care and the tire service agreement which added $1,255.00 onto the final price above, but he felt it was worth it. 7 years/75,000 miles of total warranty coverage including road side assistance, rental car, etc., and 5 years of tires, wheels, etc. (towing, etc.) warranty no matter what you run over. We feel pretty good about the price we got ($22,400) especially considering it was $400+ less than Edmunds TMV. :)