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Internet Deal Gone Bad in Chicago
by lindalu on Tue Sep 23 19:02:38 PDT 2003
Read all the great internet deals on this board, but I must have the WORST luck! Chicago buyers beware: ED NAPLETON HONDA of Oak Lawn, Il switched price on deal AFTER I drove 350 miles to pick up Pilot. Their "email word" was of no value once I got there. Negotiated price & fees via email with internet mgr ($500 over invoice for 03 Pilot EXL). Dealer didn't have any on lot, so had to put $500 down & they would order it. Internet mgr was very pleasant during negotiations, but after he had my down pmt it was different. Internet mgr said would take 7-10 days to get in, was OK w/ this since at time vacation was month away that I needed it for. However, it didn't come in til month later, WHILE was out of state on vac. and AFTER had to spend $400 to rent van for vac. Salesman was indifferent to inconvenience, as if I was expecting too much for it to come in when he said it would. Called salesman when returned from vac. to tell him would be there Mon to pick up Pilot, said he would have it ready. Chicago is 350 miles from my home, so left Sun p.m. with all copies of emails, rented car, stayed in hotel, went to dealer Mon a.m. Inspected vehicle, looked great! Salesman would not accept my PeopleFirst blank check (said 2 of them "bounced" in past) but said they should be able to get me same rate, so wasn't too upset. Yet. Now for the big catch: Went to do paperwork, I notice price on Bill of Sale is around $800 higher then agreed on. Note the salesman did not TELL me this, just put paper in front of us to sign. I point it out, salesman didn't appear surprised, said would talk to mgr. Salesman came back to say they could no longer sell at agreed upon price because "the market had changed". I told him this unacceptable, he went to get mgr. Mgr came, said this was only Pilot on his lot right now and he could have sold it 3-5 times. He said it was "supply and demand" and that "market conditions had changed" in the 6 weeks since ordered Pilot. He said he knew "all about the emails", did not dispute them at all, but that the price "no longer reflected current market conditions". Neither salesman nor mgr were apologetic, just very matter of fact. Though by this point we shouldn't have been surprised, we couldn't believe they could do business this way. Their reasons were bogus, they had no Pilots on lot 6 weeks ago when took down pmt either, and reason it had been so long was that I had been WAITING on THEM to get the Pilot they ordered for ME! Mgr wouldn't budget, I told them to put the down pmt back on credit card and I walked. They agreed to do this right away. I feel they knew we were coming in from out of town and off the market for 6 weeks, figured either I wouldn't notice price or $800 wasn't enough to break deal, or likely had another buyer that would pay more. Not wanting to reinforce these dishonest sales tactics, I chose to walk. Though this still wasn't a BAD price for a Pilot, I had better offers and anyway, it was the principle. I feel if there had been any honest "change in market conditions", as they said, the dealer would have informed me of the price chg BEFORE I drove over 350 miles and spent over $300 on hotel, car rental, gas, etc. Or they told me about the price change at all, rather than me finding it on my own! I DO NOT advise purchasing from ED NAPLETON HONDA of OAK LAWN Illinois. Husb & I personally know 4 people who have completed internet deals from other dealerships, so I know it happens: JUST BE CAREFUL. Consider dealer reputation, unfortunately I didn't and learned an expensive and time consuming lesson. Another dealer had diff color on lot and would have met price at time I made down payment, but unfortunately at the time we wanted red. =( This all happened in July and August, I was too ticked to even discuss it for a while. Still haven't bought a new car at this time, haven't even tried since - just got worn down. This was my first, and likely last, Honda negotiation. I am writing BBB and Honda, and shopping a local Toyota lot. BETTER LUCK TO EVERYON

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