Heritage Volkswagen of South Atlanta Service Reviews
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Heritage Volkswagen of South Atlanta Service Reviews

  • 4305 Jonesboro Rd
  • Union City, GA 30291 (map)
  • (866) 882-3812
  • Chat with Dealer

Service Reviews

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Service Rating Regular maintenance By turnerjaki on 08/02/16 09:07:39 AM PDT
Recommend this dealer? Yes

We bought my 2015 Golf TDI Sportwagon from Heritage and I have been pleased so far with my service experiences with them. I hope that they keep up the good work. My previous car was a Honda and I will say that my 7 yrs with Nalley's Service Department were exemplary so there are big shoes to fill.
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Dealer Response

Thank you very much for your positive review and feedback on your experience with us! We are happy that you received great customer service with us and we are committed to continuing that to earn your business as a lifelong customer! We hope you are enjoying y... Read more

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Service Rating Heritage VW has an awesome service department By Fredolux on 05/20/16 05:41:59 AM PDT
Recommend this dealer? Yes

Heritage VW has been servicing my VW's since 2006. Bryant Hall and his team do a great job of getting me and getting me out. I really love the airport drop off service they offer.
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Dealer Response

Thank you for the five star review on our service department! At Heritage, we pride ourselves on excellent customer service and are happy that you enjoy our Airport Park & Service program. Thank you for being a loyal customer! We look forward to serving you ag... Read more

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Service Rating Friendly Service By lunarleo on 05/16/16 01:58:14 PM PDT
Recommend this dealer? Yes

I was told that I had to pay $55 for a service, but I ended up paying $45 and the wait time was a hour shorter then anticipated.
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Dealer Response

Thank you for your feedback and review! We are happy that you had a positive service experience with us and that we exceeded your expectations with pricing and wait time. We look forward to serving you again.

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Service Rating DO NOT DO BUSINESS WITH THIS DEALER By StephenB68 on 12/12/15 02:49:22 PM PST
Recommend this dealer? No

I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit went good. Then, I took it in for a scheduled service and some minor repairs. When I left, I realized that none the repairs had been done. I turned a...
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Dealer Response

Thank you for your feedback. We appreciate you as a customer and sincerely apologize for any inconvenience that you may have experienced while servicing your Touareg with us. If you have any questions or concerns, our service and parts director, David Lass wou... Read more

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Service Rating Top Notch Service By MsBeachBum on 10/27/15 12:19:46 PM PDT
Recommend this dealer? Yes

We have taken the car in for the free wash,l 10K, 30K maintenance and were pleased each time with their professionalism, friendly staff and great waiting area. We look forward to our check ups.
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Dealer Response

Thank you for the great review and feedback. We are happy that you were pleased with your service experience with us and look forward to serving your vehicle in the future. Thank you for being a loyal customer!

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