Nalley Lexus Smyrna Service Reviews Dealerships
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Nalley Lexus Smyrna Service Reviews

  • 2750 Cobb Pkwy SE
  • Smyrna, GA 30080 (map)
  • (866) 617-1643
  • Chat with Dealer
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Service Reviews

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Service Rating service department By sophiepwd1 on 06/25/15 02:14:32 PM PDT
Recommend this dealer? Yes

Dwayne Lee has been my service advisor for 10+years. He is THE BEST! He treats every customer like you are the one and only customer. Service Dept. gets a 15 on a scale from 1-10..
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Service Rating Afraid of Dealer Service? - Think Again By wexclr8 on 05/18/15 10:10:02 AM PDT
Recommend this dealer? Yes

My recent experience with Nalley Lexus Smyrna was stellar. The Service Adviser and their team take the extra steps and provide a luxury automobile owner the proper treatment. From scheduling, service diagnosis, updates to checkout and most importantly pricing, they have it right. Highly recommend...
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Service Rating Doesn't Feel Like an Auto Service Trip By txsoldier10 on 05/07/15 12:55:58 PM PDT
Recommend this dealer? Yes

This location gets it right. The ability to schedule an appointment online is really convenient. No long lines to see a representative. The customer service experience is in sync with what a "luxury automobile " purchase should entail.
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Service Rating Unbelievably considerate, effective and thoughtful By eggynick on 03/03/15 08:04:29 PM PST
Recommend this dealer? Yes

The best experience I haver ever had at a dealership. They were considerate enough to wave my $150 repair and parts fee due to a long wait time (which wasn't even that long)! I was amazed that they fed me, hosted me, washed my car, replaced my part, repaired my car's electrical system, and provided ...
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Service Rating Customer Service Exceeds Expectations By lsgiles on 10/10/14 07:10:41 AM PDT
Recommend this dealer? Yes

My service Representative, Dwayne Lee, has always made sure that my experience with Lexus Galleria Service has been great. He responds directly to calls, sets up appointments based on my needs, and lets me know the expectations regarding time for service, and projected costs. Working with him has ...
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Dealer Response

I am happy to hear that Dwayne has earned your trust by demonstrating the kind of service you deserve to expect. If you have any concerns, please do not hesitate to let us know what we can do to resolve them with you. Best, Bill Waibel General Manager

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