Nalley Lexus Smyrna Service Reviews Dealerships
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Nalley Lexus Smyrna Service Reviews

  • 2750 Cobb Pkwy SE
  • Smyrna, GA 30080 (map)
  • (866) 617-1643
  • Chat with Dealer
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Service Reviews

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Service Rating Customer Service Exceeds Expectations By lsgiles on 10/10/14 07:10:41 AM PDT
Recommend this dealer? Yes

My service Representative, Dwayne Lee, has always made sure that my experience with Lexus Galleria Service has been great. He responds directly to calls, sets up appointments based on my needs, and lets me know the expectations regarding time for service, and projected costs. Working with him has ...
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Dealer Response

I am happy to hear that Dwayne has earned your trust by demonstrating the kind of service you deserve to expect. If you have any concerns, please do not hesitate to let us know what we can do to resolve them with you. Best, Bill Waibel General Manager

All Comments (1)
Service Rating service review By harlem2 on 08/30/14 05:30:01 AM PDT
Recommend this dealer? Yes

Jeff J. is my personal service adviser. I receive top quality service each time I get my car serviced for my scheduled maintenance. I leave with a smile and personally know my car is in good shape.
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Dealer Response

Thank you for letting me know that you have come to trust Jeff for your service needs. Please do not hesitate to let him know if you have concerns between visits. Thank you, Chris Dastou General Manager

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Service Rating Routine Maintenance By kabussey on 08/18/14 05:25:46 PM PDT
Recommend this dealer? Yes

Even though I have been serviced by different members of the Nalley Lexus team, I will say that they all were very professional, friendly, knowledgeable, and eager to answer every question I posed.
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Service Rating Excellent service from Jennifer and Nalley Lexus By helenprieto on 06/27/14 10:35:16 AM PDT
Recommend this dealer? Yes

Jennifer is the service advisor for both my husband RX350 and My IS250C. She is always pleasant, helpful and accessible. She is one of the reasons we would never do business with any other dealer.
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Dealer Response

Thank you for writing to me about how helpful Jennifer is to the care and maintenance of your family's vehicles. I am glad that she has earned your trust and hope you will let us know how we can continue to be of assistance. Thank you, Bill Waibel General Man... Read more

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Service Rating Terrific Experience By boondoggle54 on 05/08/14 07:41:57 PM PDT
Recommend this dealer? Yes

My recent visit to Nalley for my 80,000 mile check up on my RX350 was a great experience! My service rep, Chris W., and his team have done an excellent job in maintaining my car. Chris is always VERY pleasant, accessible, honest, thorough and dependable. I HIGHLY recommend this Nalley service team. ...
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Dealer Response

Thank you for trusting the Nalley Lexus Galleria team with your RX350. I am glad to hear that Chris answered your questions honestly and continued to provide the kind of service we pride ourselves on. Thank you, Bill Waibel General Manager

All Comments (1)
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