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Capital Cadillac Service Reviews

  • 2210 Cobb Pkwy SE
  • Smyrna, GA 30080 (map)
  • (404) 418-8135
  • Visit dealer's website
  • Chat with Dealer
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Service Rating Fast Service By hogfandmj on 3/28/13 7:41:46 AM PDT
Recommend this dealer? Yes

Great service dept. I take my GMC Denali here instead of Capital GMC because of the great customer service. I was in and out in no time.
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Dealer Response

Thank you for this great review of our service department! It is wonderful to hear you were in and out quickly. We appreciate your business and look forward to working with you again! Be sure to like us on Facebook to get exclusive customer savings on future s... Read more

All Comments (1)
Service Rating Please train CS to service advisor By tydisxlr on 3/12/13 10:56:41 AM PDT
Recommend this dealer? No

Capitol Cadillac used to be my favorite dealership that services my 2003 Cadillac CTS and 2006 Cadillac XLR when Douglas was my service advisor. Now that Justin is my new service advisor I will never return there EVER. When I bought my Cadillac XLR for a few issues I was informed that Doug moved t...
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Dealer Response

I am incredibly sorry that you felt you had such a negative experience with Capital Cadillac. I assure you that our goal is to provide the highest quality of customer service, and never to create further issues and cause you to go elsewhere. If you could pleas... Read more

All Comments (1)
Service Rating AVOID......AVOID......AVOID By lw52 on 7/2/12 11:46:43 AM PDT
Recommend this dealer? No

Use to use these guys before I moved out of the area 11 years ago. Moved back and couldn't believe the difference. 6 Hours to replaced 4 tires and that was supposed to include a realignment which they didn't have the time for. No Road Hazard warranty on these over priced tires. One value stem missi...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating If you love your family look and go elsewhere By atl_mom on 11/17/09 12:00:00 AM PST
Recommend this dealer? No

We bought a SRX from Capital-although our sales guy was really nice, he sold us a lemon. We have put less than 25k on the vehicle- yet have had go bad: 3 batteries (we are now on the 4th - yes thats a new one every 4 thousand miles), a timing chain (forget replacing it at 70k or 90k try around 15k)...
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