Capital Cadillac

by Juana on 07/01/2018

Mr. Kevin Grandy was the Sales Consultant with my recent purchase of the 2018 ATS. Having been a customer with Capital Cadillac starting with my 2007 CTS in 2009, I have learned to trust this company. Capital Cadillac has integrity as the basic building block for doing business. They have the quality of being honest and strong moral principles; as well as moral uprightness. Their vehicles are safe, comfortable and very, very pleasing to the eyes. My experience continues to be amazing with every vehicle purchase. When I received the call a few weeks ago from Sherry [she is awesome by the way] with Cadillac to let me know that I was eligible for an upgrade, I decided to trade car and I am very happy with my purchase. Of the years with the company, I have always had 100% quality, no problems and have been treated with exceptional service. We all are treated as #1 customers and that is awesome! We can trust Capital Cadillac. Thank you Kevin Grandy and the management team for the incredible service that continually flows.... to anyone that walks into your business! Sincerely, Juana C. Heard

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by Hollywood on 06/14/2018

My hats off to the dealership. I visited the store on a Saturday and miscalculated arrival time from Savannah, 4- 5 hours with traffic and forgot they closed at 6 pm instead of 8 pm. We were already 2 1/2 hours into the trip and called the dealership advising them of this information. They were willing to wait on us even though it was after hours. This included the sales person, the sales manager, appraiser, and finance person. The sale was seamless and we appreciated everyone's help - Lee-our sales person, Ronnie- the money man, and lets not forget the manager with the mohawk and matching shirt and shoes. BTW - I left an item in the car (go figure) and they are sending it to me!! A great team!!!!

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by LethaRoberts on 05/04/2018

On April 30, 2018, my husband Lawrence Roberts, and I (Letha Roberts) ventured out to price a Cadillac. The first dealership was Capital Cadillac. The first salesman to welcome us was Mr. Lee. My husband and I gave the criteria for the price and amenities that were looking for. Mr. Lee, worked very hard to meet our needs. We had a great trade-in for our 2011 Chrysler 300. He took the time working with us on choosing the right type of vehicles we wanted, . Mr. Lee, was very diligent in working on our behalf, when meeting with the Finance Department and the General Manager. in the end, he satisfied our needs on the vehicle that we purchased 2014-Cadillac XTS. Mr. Lee took the time to orientate us on the vehicle operations, Onstar and Link, and SirrusXXM, and purchasing car mats. Mr. Lee informed us of the classes for new Cadillac owners. He has a great personality and his demeanor was wonderful. I almost forgot he was salesman, because he made us feel very very comfortable during this process. He did not rush us into a Sale. He took his time in explaining every detail, that goes along with purchasing a vehicle. In purchasing a vehicle in the past, I never met a salesperson who made you feel like he cared about you as a person, l not just a customer. HATS OFF TO MR. RHON LEE!!!!!! Letha Roberts

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by My1stCadillac on 04/19/2018

I recently purchased a 2015 Escalade from Julius Murray and it was a great experience. I informed him of the type and style that I was searching for. I made a specific request and he found the exact vehicle. I couldn’t of asked for a better salesman. This was an absolute great 1st time Cadillac purchase experience. I will definitely return in the future.

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by MichelleHerring on 03/27/2018

I recently purchased a 2015 SRX from Jack Wyatt! Purchasing a cadillac in itself is a total pleasure! But this happy experience was made to be an even more enjoyable event by going through Jack! He was very professional and yet very personable! His kindness and patience were over the board as was his expertise in his field! He always had a smile on his face and willing to help with 1000 questions! I think he is a total asset to this remarkable and classic dealership! You just can't improve on the best! Thank you Jack for everything! Michelle Herring

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by KenyaGreen7 on 05/07/2016

Gumala Ogbamichael is an amazing sales person at Capital Cadillac in Smyrna! I truly appreciated his extensive knowledge, follow up, quick responsiveness, and excellent communication throughout my entire car buying process. He certainly did not make me feel like I was just another sale. He truly cared about my needs in a vehicle & delivered over & beyond what I expected!!! He was very patient & he worked diligently to find my dream car. Thanks Gumala for being so awesome!!!

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by J_Evans on 02/24/2016

I've been a Cadillac owner for 6 years now. I bought my first Cadillac from them and I just recently traded up to a newer model and each time I have been floored by the level of Professionalism & Customer Service this dealer has shown me. My Sales Rep "Gumala Ogbamichael" Raises the Bar when it comes to Customer Service. Not only did he help find the car right for me but he also helped me install it with a factory nav when a number of professionals said it was impossible. Plenty Sales Reps will give you good service when you're buying a car but few will continue to be there for you after you've bought it. Gumala is one of the few that will. If I ever have a question or issue I call Gumala. If you're looking for a dealer with a great reputation and even greater service go to Capital Cadillac. If you're looking for a Sales Rep that will go out of his way to meet your needs before and long after you've bought your car you ask for "Gumala!!!"

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by itsjustme17 on 01/30/2016

Brought my SRX in to the service department to be checked out for some issues. We were given a loaner car (2016 SRX) as they said they were backed up and it may take a few days. After a couple of days, Jason S, our service advisor, called back to give me a diagnostic conclusion and price for repairs. I told him I needed to discuss with my husband and we would call him back. Less than 2 hours later, we got a call from someone in the sales department offering to buy our car and trade up!!!! We asked where he got our name and he said from the service department! What? You take your car in to be repaired and before you authorize any repairs they try to push you into trading up? It seems to me that this is a conflict of interest and not exactly ethical at most; in poor taste and tacky at least. Yes, a loaner car is very nice, but is this part of their scam - to give you a brand new car to drive a few days and inflate the repair costs of your own car to try to push you into trading it in on a new one? It certainly made us wonder. We would have considered shopping there for our next purchase before this happened, but not now. This has made us feel they are not to be trusted in any way. Bad move, Capitol Cadillac!

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by Reese2015 on 10/14/2015

Mr Ogbamichael my sales professional was a joy to work with. I will always come back here. No pressure full of integrity. Thanks

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by J0nes1000 on 09/23/2015

Everyone was very nice. This was my 3rd car purchased at Capital. Reminded the manager when they use to make picture of the customer when they purchased cars...

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by WandaMatt on 07/24/2015

Very low pressure,my sales person Robert was very informative and took time to explain everything and answer all my questions! Definitely a great car buying experience! Thank You Capital Cadillac!

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by Deb4715 on 05/05/2015

Salesperson was excellant. Took the time to work with me through options for accessories. In the end the car looked totally different. Product held up to its name and consumer reports

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by Psychology1101 on 03/04/2015

My salesman, Mr. Brad Aull and Mr. Spears were very cordial, professional and business like in my working with them during my transaction.

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by dmcclenic on 12/19/2014

The sales agent (Rhondal Lee) was new, but was great. He went out of his way to answer all my questions and followed up on all my request(s). I was not satisfied with the initial deal, and it was not dismissed. Between the sales agent and office management, we were able to come to a happy agreement. The closer was knowledgeable, and friendly, and even though the closing went past everyone's work hours, no one was upset, all the way until the end. I have spoken with Rhon a few times since the sale, just as a follow up, so I am very impressed.

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by Caletha on 09/26/2014

My expericence was good. I already knew the car I was interested in because of the "view inventory" option on your website which I found to be very helpful and efficient. I would have like service to be more hands on with showing under the hood of the car (where is oil, washer fluid, various fluids etc...) would have been nice.

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by JCWCTS on 06/21/2014

The rating should be 4.75. Want to give a specific shoutout to our salesperson Gumala O. We made two trips to Atlanta before we were certain of our purchase but Gumala was extremely professional, very patient and truly helpful the entire time. He was very knowledgeable about his product and we would never hesitate to contact him directly should we ever need Cadillac information in the future. We don't know what Gumala could possibly have done to improve our customer satisfaction. We are very grateful to him for making us so comfortable with purchasing our used Cadillac. The overall experience with Capital Cadillac was much, much better than our numerous previous vehicle purchases over the years. Highly recommend this dealership and, specifically, Gumala O. J&J

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by clara12 on 04/12/2014

For many, buying a car can be a frightening and intimidating experience. It is not something you take lightly. However, I must applaud and praise a wonderful individual that made my experience awesome and painless, Gumala O. at Capital Cadillac at 2210 Cobb Parkway. Gumala was upfront and transparent during the entire process and most importantly, he made sure that I was well taken care of. Not only did I walk away with a new 2014 Cadillac SRX, but, a new friend and my own go to person for future purchases. I highly recommend Gumala and Capital Cadillac. Thanks again Gumala ! Clara

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by DallasGram on 04/04/2014

A more pleasant transaction could not be had, nor imagined! Every thing was handled in a courteous and professional manner, every thing explained thoroughly by our salesperson, Gumala O. There was no hint of being rushed, nor pressured into accepting or making a decision... we were quite comfortable with the pace of the transaction. A more professional atmosphere does not exist elsewhere. Capital Cadillac can well be proud of Gumala O. and all their sales staff. This dealership and Gumala O. is totally dedicated to 'superb customer care.' And, their sales staff is evidence of that dedication to professionalism. We are very delighted that we chose Capital Cadillac.

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by sibley2 on 03/23/2014

My husband and I had a very enjoyable experience buying our 2014 ATS at Capital Cadillac. We appreciated Julius M.'s expertise and personal sales technique which was a major factor in us deciding to purchase from Capital Cadillac. Ronnie R. was very helpful with the finance-related aspect of our purchase. All the associates we had the pleasure of meeting were professional and friendly. Overall, our experience at Capital Cadillac exceeded our expectations and we look forward to continuing our relationship in the future.

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by irjws on 11/08/2013

Just brought a 2013 SRX a capital cadillac, excellant price travel from Mobile Al. to Smyrna Ga. well worth the trip. The salesman Gumala O., made sure all paper work was in order when I got there and stayed to 8 pm to complete the transaction. I highly recomend this dealership and Gumala to any interested in purchasing a new Cadillac.

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by Stu24 on 09/17/2013

Purchased a STS Cadillac from Sales Consultant Gumala O. Very satisfied with his friendly and professional help, with that and the courteous Finance Mgr Mr. Ronnie R., caused me to make the purchase.

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