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Capital Buick GMC Service Reviews

  • 2150 Cobb Pkwy SE
  • Smyrna, GA 30080 (map)
  • (888) 698-9140
  • Chat with Dealer
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Service Rating Review By LJER on 10/08/14 10:12:03 AM PDT
Recommend this dealer? Yes

Service agents were outstanding. . ONLY negative is " I wasn't told that my appt time was a DROPOFF TIME". Luckily,I was picked up and 8 hrs later I was called and advised of the problem with my vehicle
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Dealer Response

I am pleased to hear that your overall experience with us was so positive. However, I'm sorry to hear about the misunderstanding with the appointment time. We appreciate your business, and if you would like to discuss your experience further or if you have any... Read more

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Service Rating Pleased By Terry_Judy on 09/16/14 11:56:17 AM PDT
Recommend this dealer? Yes

I made the appointment and was not pleased with the little girl who handled that. However, when I got to the dealership yesterday, E.J. Laird met me at the door, called me by name, said he remembered me from earlier trips, etc. (I've had other people to deal with.) He could not have been any more...
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Dealer Response

Judy,thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurre... Read more

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Service Rating First experience at Capital Buick and GMC By HarlandHowell on 09/15/14 04:01:24 PM PDT
Recommend this dealer? Yes

This was the first GMC dealership I've experienced that actually went over and above my expectations. I was greeted and treated with courtesy, respect and professionalism. The care andservice I received on my vehicle was bar none.
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Dealer Response

Harland, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it servic... Read more

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Service Rating Review of visit to Capital One Buick By 71Theresa on 09/07/14 04:40:17 AM PDT
Recommend this dealer? Yes

Repairs were explained clearly including cost. EJ and Maria took extra steps to help me. I use a walker to assist my mobility. Both EJ and Maria made sure I was comfortable. I was even given a ride to my office while repair work was being done.
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Dealer Response

Theresa, thank you for writing about your visit with us! I am happy to hear that EJ and Maria were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving yo... Read more

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Service Rating 50000 Mile Check-up By JFers on 09/06/14 02:25:52 PM PDT
Recommend this dealer? Yes

The service advisors kept me informed as to my cars needs, and answered my questions efficiently. All the work was done in a timely manner.
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Dealer Response

Your kind words and fantastic star-rating are greatly appreciated! I am thrilled to hear that our staff was able to provide you with the efficient and knowledgeable service that we strive to deliver to each of our guests. We look forward to working with you ag... Read more

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