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United BMW of Roswell Service Reviews

  • 11458 Alpharetta Hwy
  • Roswell, GA 30076 (map)
  • (877) 360-9213
  • Chat with Dealer
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Service Rating Slappy service, bad attitude... By hooch999 on 12/30/12 11:17:32 AM PST
Recommend this dealer? No

I only had my 5-er for 2 years, but that resulted in at least 10! service trips to the dealership. Very hard to convince them to make actual repairs even under CPO warranty, all I heard "cannot replicate". Best part was when I actually sat down with their service manager and showed them I have probl...
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Service Rating Go see Clarke & never ever look back By naveend_atl on 10/23/12 05:09:27 PM PDT
Recommend this dealer? Yes

I've been to a few service people at United BMW and elsewhere. As a BMW owner under warranty or while under your maintenance coverage period you can go anywhere. I work in Buckhead so why do I drive, out of my way, to Roswell to see Clarke? Because he is honest, straightforward, and always follows u...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Poor service By rosiegirl on 06/05/12 01:54:01 PM PDT
Recommend this dealer? No

The service "consultants" are very pleasant but nothing is at it seems at this dealer. Everything takes longer, they'll put you in a rental car, not a loaner and once out of warranty costs are ridiculous and service poor and very slow.
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Service Rating Cannot do suspension install correctly; Attempts fraud; By ralph_steadman on 12/17/11 10:34:36 AM PST
Recommend this dealer? No

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up. United BMW ...
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Dealer Response

Dear ralph_steadman, Thank you so much for your feedback! We apologize for the errors made and as always, our door is open if you would like to discuss anything. As far as we are aware, this issue was resolved to your satisfaction and you were given a full ref... Read more

All Comments (1)
Service Rating Poor Customer Service By alphabmw on 01/30/10 12:00:00 AM PST
Recommend this dealer? No

My family and I have been to this dealership many times as it is close to our home. Every experience has been awful and made us feel like we were not being treated with respect. We have decided to stop going to this dealership, even though it is very close and would be convenient. The wait times...
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