Georgia Dealerships - Heritage Volkswagen of Lithia Springs of Lithia Springs Georgia
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Heritage Volkswagen of Lithia Springs Sales Reviews

  • 1981 Thornton Rd
  • Lithia Springs, GA 30122 (map)
  • Chat with Dealer

Sales Reviews

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Sales Rating Do not do business with Heritage Volkswagen of West Atlanta Written by joealdridge on 05/03/16 12:46:16 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I would not recommend anyone to purchase a vehicle from Heritage Volkswagen of West Atlanta. Unfortunately I have purchased 2 Volkswagens (Passat and CC Sport) from this dealership, and it has been an awful experience. I was young when I purchased the first car, but thought I was getting an amazing ...
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Dealer Response

We are deeply sorry you had to experience this at our dealership. Thank you for bringing this issue to our attention as we are under a new management team that has been here for a little over 1 month. This mishap is in no way indicative of how we do business ... Read more

All Comments (1)
Sales Rating Great Car Buying Experience Written by wjnesbit85 on 05/30/15 01:40:06 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Best car experience I've had so far, Ro Hairston was honest, reliable, and really got me a great deal on my VW Golf. An extremely great deal. They need more people out there like him, he was very helpful, and extremely knowledgeable when addressing my concerns. If you're looking to buy please go see...
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Dealer Response

Thank you for the great feedback and review! We are happy that our team was able to give you a positive car-buying experience. We hope to see you again!

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Sales Rating Confident and Informative Written by KeyannaV on 05/28/15 07:25:13 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

I must say that the salesman Ro was very knowledgeable about the VW product and the programs they have available. I told him how hesitant I am about buying a car due to negative equity and how I get tired of a car after 3-4 years. He sat me down after not wanting to go in and give any information. H...
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Dealer Response

Thank you for your great review! We are happy that our team was able to give you information and different options on purchasing a vehicle. We hope to see you when you're ready to purchase a vehicle! Take care.

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating BEWARE OF THE SCAMS Written by shocked117 on 07/31/13 01:51:38 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I scratched off 5 winning #s for contest and won a "guaranteed" prize. My #s matched the winning #s under the $2500 cash prize. I verified before driving 45 minutes to dealership that no purchase was needed and all I had to do is claim my prize. I did this via Live chat and emailed the transcript to...
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Dealer Response

We are deeply sorry you had to experience this at our dealership. Thank you for bringing this issue to our attention. The outside sales team you mentioned is no longer here. This mishap is in no way indicative of how we do business or treat our customers. At y... Read more

All Comments (1)
Sales Rating Just beware of unreasonable doc fees Written by dwoods5 on 01/24/13 08:46:51 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Doc fees are pretty high in Georgia, but these guys make a mockery of the practice. Don't waste your time negotiating the "list price," because the dealer is not negotiating in good faith. The price does not include $700 in doc fees, which are nothing but pure profit to the dealer. This is a non-neg...
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Dealer Response

Thank you for your feedback. Our first priority is to provide you with the best possible experience when you visit our dealership. For that reason, we really appreciate you taking the time to share your concerns. We would like to assure you that our sales team... Read more

All Comments (1)
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