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Heritage Volkswagen of Lithia Springs Sales Reviews

  • 1981 Thornton Rd
  • Lithia Springs, GA 30122 (map)
  • Chat with Dealer
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Sales Rating BEWARE OF THE SCAMS Written by shocked117 on 07/31/13 01:51:38 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I scratched off 5 winning #s for contest and won a "guaranteed" prize. My #s matched the winning #s under the $2500 cash prize. I verified before driving 45 minutes to dealership that no purchase was needed and all I had to do is claim my prize. I did this via Live chat and emailed the transcript to...
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Dealer Response

We are deeply sorry you had to experience this at our dealership. Thank you for bringing this issue to our attention. The outside sales team you mentioned is no longer here. This mishap is in no way indicative of how we do business or treat our customers. At y... Read more

All Comments (1)
Sales Rating Just beware of unreasonable doc fees Written by dwoods5 on 01/24/13 08:46:51 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Doc fees are pretty high in Georgia, but these guys make a mockery of the practice. Don't waste your time negotiating the "list price," because the dealer is not negotiating in good faith. The price does not include $700 in doc fees, which are nothing but pure profit to the dealer. This is a non-neg...
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Dealer Response

Thank you for your feedback. Our first priority is to provide you with the best possible experience when you visit our dealership. For that reason, we really appreciate you taking the time to share your concerns. We would like to assure you that our sales team... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Great experience Written by chuckiii on 03/15/12 05:22:55 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We just bought our fourth car from the dealer and will go back and buy more when the time comes! We have always gotten top-notch service from everyone hat we have dealt with. Jeannette Lenox was our salesperson on all of our purchases and we consider more of a friend than our salesperson. We have be...
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