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Subaru of Gwinnett


2920 Satellite Blvd, Duluth, GA 30096 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Could not ask for better experience
Written by mark359 on 08/14/2013
We drove down to Atlanta to buy a used Forester, and just to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on one, both of them in the very earliest stages, but which would have cost us over $3500 to repair had we bought the car. Which we didn't. On the other car, they did an extremely thorough job, even taking us back and putting the car back up on the lift so they could show us every single detail. The tech, Terry, was very knowledgeable, personable, and patient, and answered every question we had - plus a few we hadn't thought of, even to the point of accurately guessing how close to the ocean the car had lived, based on the amount of rust relative to the age and mileage. We came away feeling completely confident that not a single bolt on that car had been overlooked. The service advisor, Jill, was the person with whom we had the most contact on both days, and I can not imagine any customer service person representing the dealership better than she did. This woman knows Subarus. period. I don't believe there is a single thing that can go wrong with a Subaru that she hasn't seen before and knows when she sees it again. We talked for well over an hour altogether, and the woman is a veritable Subaru encyclopedia. If we lived in Atlanta, or anywhere near it, they would be my service dealership just because of her, because I am completely confident that nothing would slip past her. Excellent person to deal with as well. It's rare to meet someone who so completely masters every aspect of their job the way she seems to. If Jill and Terry are an indication of what kind of people Gwinnett Subaru hires and trains, you don't need to go to any other dealership for your Subaru needs. You could not be in better hands.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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nceaser on 08/21/2014
Dealer Response
Thank you for taking the time to tell us about your exceptional experience at our dealership. The entire team here at Subaru of Gwinnett takes pride in making your experience the best you've ever had. We look forward to seeing you again in the future. Until then, we hope you enjoy your Subaru experience a little more every day. All the best, Your friends at Subaru of Gwinnett
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