Awesome experienceWritten by sonnye on 02/20/13 07:36:25 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Just bought a 2013 STI. Ordered Mid-Jan and received it yesterday. This car dealership is really "as good as it gets". I've heard that Subaru of Gwinnett was great, however after having ordered a car from them I can honestly say that their customer service is outstanding. I want to copy and paste part of an email I received from Jennifer the sales manager. "Thanks for your email. I appreciate you giving us a shot at this. Before I go any further, I want to tell you a little bit about the way we do business here--I believe in shooting people straight, giving all the facts up front, and letting our customers make the most informed decision possible. And I believe in treating people like people, and not numbers..." She was responding to my story of trying to purchase a vehicle from another dealer located in Decatur. After this, she then began to "shoot me straight", however, instead of trying to funnel me into what's best for the dealership, she provided me with three options and told me the pros and cons of each. She was able to order the exact vehicle I wanted for a great price (virtually unheard of when purchasing an STI). She was more than happy to deal with my multitude of questions via text and was extremely pleasant to work with. **Of note** She's the sales manager, not a saleswoman, she took a lot of time out of her day to make me a happy customer. Since then she has given Swindia the reigns and Swindia has been outstanding as well. Swindia helped me at every step of the way and even texted me photos of my car as it was coming off the truck! The finance people are cool too. Usually that's where they hussle you for a few extra dollars, but the finance people weren't pushy at all. They showed me the different options (which I appreciated) but when I said "No" there was no look of shame or any other type of hussle. No pressure. Lets face it, dealerships are out to make money. In fact, I'm proud of that. I'm American and I love business. It pains me to see businesses treating customers badly because ultimately there are many good/hardworking people that depend on that job. Subaru of Gwinnett understands that they are selling relationships and not just cars. At the end of the day, I would be more than happy (and often have in the past) to buy multiple cars from someone who treats me right. I will be returning to Subaru of Gwinnett when I decide to buy another Subaru, heck I'll even consider buying an Infiniti because I hear the owner owns an Infiniti dealer. They will give you $200 dollars per referral. So if any of you have read this post and want to split a referral msg me!