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Rick Case Mazda Sales Reviews

  • 2493 Pleasant Hill Rd
  • Duluth, GA 30096 (map)
  • (866) 982-4947
  • Chat with Dealer
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Sales Rating Horrible customer service Written by tarheel84 on 02/27/14 10:53:13 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought a car here a little over a month ago. The customer service is horrible. First they tell me that the title will arrive by mail within 30 days. It doesn't arrive, my temporary tag expires, and now they say 45-60 days. I call a number I've been given (for Kelly S.) to get another temp tag which ...
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Dealer Response

Please accept our apologies for the inconvenience you may have experienced at our dealership. We are committed to providing high quality customer service, but based on your comments, you did not share that experience. That is very disappointing to us, and agai... Read more

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Sales Rating Great sales experience Written by Oletoes on 02/26/14 12:52:25 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I purchased my CX-9 in 2012, from Marvin H., at this dealership. Marvin greeted me at the door with a great smile. He made me feel comfortable and he had a pleasant attitude. Even though I had already picked out the CX-9 online, Marvin still made sure that model met my needs and my wants. After bein...
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Dealer Response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Br... Read more

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Sales Rating Worst car buying experience in my life! Written by gofigure3 on 11/08/13 03:38:29 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Incompetence - yes Dishonesty - not sure if it was incompetence or lack of scruples Communication - badgered me prior to purchase, radio silence afterwards Value your time - a definite NO I have bought 4 mazda's over the past 3 yrs. They are great cars. I plan to buy another Mazda in 2 years. Based ...
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Dealer Response

Please accept our apologies for the inconveniences you may have experienced at our dealership. We are very serious about our customer’s satisfaction as we take our customer complaints seriously. I ask that you allow me a chance to look into this further. Ple... Read more

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Sales Rating Great Dealership Written by jlw47 on 08/05/13 10:38:00 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Just purchased our third car from Rick Case. We highly recommend salesman, Marvin H. Michael B. was amazing when it came to the financing part. You won't be disappointed.
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Dealer Response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Mi... Read more

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Sales Rating Great Experience, Friendly staff - They go the extra mile for service Written by ohgail on 07/18/13 03:48:02 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Jose P spent about an hour or more after the purchase explaining the features, set up the Sirius radio account, linked my smartphone, etc.. Just couldn't have asked for a better sales person.
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Dealer Response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Mi... Read more

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