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Nalley Infiniti Decatur Service Reviews

  • 1609 Church St
  • Decatur, GA 30033 (map)
  • (866) 935-5334
  • Chat with Dealer
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Service Rating Avoid service at this dealership, at all costs By viper077 on 11/11/12 09:41:08 AM PST
Recommend this dealer? No

I took my G35 to this dealership because it's close to my house. I always took my car with specific problems. This dealership could never duplicate the problem, yet, charged me $125 diagnostic every time I came back for the same problem. Rip off. I now drive an extra 30 minutes to Infiniti of Mari...
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Dealer Response

Hello, I am sorry to hear about the poor experience you recently had at our dealership while trying to service your vehicle. My name is Donna Golden, The GM of Nalley Infiniti Decatur, and I would like to speak with so I may learn more about this situation a... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Overpriced and By mew2 on 07/19/10 12:00:00 AM PDT
Recommend this dealer? No

I had the misfortune of losing one of my intelligent key fobs for my 2007 G35. When I called Nalley Infiniti to inquire about a replacement, I was quoted $395.00! Nalley apparently charges $280.00 for the fob and the key, and $125.00 for the "programming". I found the fob and key online for $...
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Service Rating Don't ever buy or get service at Nalley Infiniti of Decatur By jaydixson on 05/27/10 12:00:00 AM PDT
Recommend this dealer? No

My 2005 Infiniti FX45 was taken to Nalley Infiniti of Decatur on March 4th, 2010 for service to airbag system (airbag light blinking) and for recall work to dash area. The dash work was cosmetic in nature and was completed in a reasonable time. However their technician did cause cosmetic damage to...
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Service Rating They made a believer out of me By zrich305 on 03/20/08 12:00:00 AM PDT
Recommend this dealer? Yes

I own a 2003 FX35 that was in for the i"nfamous oil cooler "O" ring replacement". The service was exceptional and the final price was less than what was quoted. But the real EXCEPTIONAL reason that this dealer has risen to the top of my favorable list is the service department's honesty in all...
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Service Rating 45,000 mile service for 2004 Infiniti G35 - Aug 2007 By motard on 08/17/07 12:00:00 AM PDT
Recommend this dealer? Yes

Nalley Infiniti (formerly Troncalli Infiniti until the buyout in May 2007) performed the 45,000 mile service on my 2004 Infiniti G35. I only have 42,000 miles on the odometer, but it was time for the more extensive service based on the calendar, plus I plan to do a lot of driving over the Labor Day ...
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